Accredited Programs

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Emerging Technologies Institute is accredited by the Accrediting Council for Independent Colleges and Schools (ACICS). The academic programs listed below underwent a rigorous accreditation process and have met the requirements of ACICS’ Academic Standards.

These comprehensive programs are designed to prepare students for the Business and IT sectors. They include everything from basic industry training to certification exam preparation.

Business and Industry Technology
Business Office Information Systems
Business Office Information Technology 


In-Classroom Training

The Business and Industry Technology Program is designed to meet the needs of business, industry, and government agencies for individuals possessing knowledge and skills in the areas of desktop computing, computer systems repair, networking, wireless technology, and project management.

Comprehensive instruction fully prepares graduates to sit for the following vendor certification exams: Project Management Professional (PMP), A+ 220-1001, A+ 220-1002, Network+, Linux+, and Certified Wireless Technology Specialist.

Occupational Objectives: Manager, Business Office Technologies; Administrative Support Technician.

Course Listing – Business and Industry Technology

BOK21 Project Management Professional (PMP)   40
CAP16 Microsoft Office 2016   40
COM11 A+ 220-1001   40
COM13 A+ 220-1002   40
COM24 Network+   40
COM35 Linux+   40
ITP33 CWTS – Wireless Technology   40
PM23 Project Time & Cost Management   40


Course Descriptions – Business & Industry Technology


Regularly $18,000

 Course Delivery  Online
 Duration Four 12-Week Terms
 $100 Registration Fee  Included in Price
 Certificate/Diploma  Yes with Final Score
 Availability  Now Available


40 Hours

Prerequisite:  None

This course is an introduction to project management and includes management fundamentals, scope, time management, estimating costs, quality standards, risk management, team communications, contracts and procurement, coordination, and the process.


40 Hours

Prerequisite:  None

Students will be taught the major features, from basic to advanced, of Microsoft Word, Excel, PowerPoint, and Outlook 2016.

COM11 – A+ 220-1001

40 Hours

Prerequisite:  None

Students are taught about computer hardware components and about how to install, use, and manage Windows operating systems; and, to configure and troubleshoot peripherals, computers, and printers.  They are also instructed in security and network fundamentals, operational procedures, and preventive maintenance.

COM13 – A+ 220-1002

40 Hours

Prerequisite:  None

Students are taught about computer hardware components and about how to install, use, and manage Windows operating systems; and, to configure and troubleshoot peripherals, computers, and printers. They are also instructed in security and network fundamentals, operational procedures, and preventive maintenance.


40 Hours

Prerequisite:  COM11

Students learn network fundamentals, network components, devices and protocols.  They also study wide-area and wireless networks, network addressing, routing, monitoring, troubleshooting, and security.

COM35 – Linux+

40 Hours

Prerequisite:  None

Students will review the basic system architecture, installation, and management; understand commands, devices, and file systems; utilize shells, scripting, and data management techniques; and navigate user interfaces, desktops, and essential system services.


40 Hours

Prerequisite:  COM24

Students gain the knowledge and skillset of IT sales and support professionals on the basics of Enterprise 802.11 wireless networks.


40 Hours

Prerequisite:  BOK21

This course covers the concepts of scope, time and cost management. This includes in-depth methods and techniques for accurately estimating project needs and completing work on time, within budget, and according to specifications.


The career objectives of the Business Office Information Systems program are to train students for entry-level employment as business office specialists with the additional skills of being able to set up, monitor, and maintain basic networking systems.

This program is delivered online.

Comprehensive instruction fully prepares graduates to sit for the A+ 220-1001, A+ 220-1002, Network+, ITIL Foundation, Business Analysis, and Cloud+ vendor certification exams.

Occupational Objectives: Technical Support for Information Services in a Business Setting, Basic Network Systems Maintenance Technician

Course Listing – Business Office Information Systems

 Code  Course  Clock Hours
CMM101  Communication Essentials for Business 48 Hours
OFF116  Microsoft Office 2016/365 – Part 1 44 Hours
MGM201  Fundamentals of Management 48 Hours
COM111  A+ 220-1001 40 Hours
BUS211  Industry Overviews 48 Hours
MGM241  Project Management and Leadership 48 Hours
OFF216  Microsoft Office 2016/365 – Part 2 44 Hours
COM113  A+ 220-1002 40 Hours
DEV201  Basics in Personal Career Development 48 Hours
SVR111  Sales and Service Management 48 Hours
 COM223  Internet and Network Fundamentals 36 Hours
 COM224  Network+ 40 Hours
 MGM203  Team Building and Strategic Planning 36 Hours
 OFF201  Modern Office Technical Skills 36 Hours
 BA221  Business Analysis 44 Hours
 COM333  Cloud+ 36 Hours
TOTAL HOURS: 684 Hours


Course Descriptions – Business Office Information Systems


Regularly $18,000

 Course Delivery  Online
 Duration Four 12-Week Terms
 $100 Registration Fee  Included in Price
 Certificate/Diploma  Yes with Final Score
 Availability  Now Available

CMM101 Communication Essentials for Business

48 Hours
Prerequisite: None

  • Communicating Internationally
  • Getting Results through Personal Power
  • Working with Difficult People
  • Managing and Controlling Anger
  • Cross Cultural Communication
  • Communicating with Senior Executives
  • Effective Business Meetings
  • Effective Business Writing
  • Writing a Business Case
  • Using E-Mail Effectively in the Workplace
  • Essential Skills for Professional Telephone Calls
  • Practical Grammar for Business Writing
  • Making the most of your Presentations
  • Skills for Communication Success
  • Developing your Listening Skills
  • Developing Effective Negotiation Skills
  • The Art of Feedback
  • Dealing with Workplace Conflict
  • Achieving Emotional Intelligence
  • Communicating Tactfully and Diplomatically
  • Storytelling Basics
  • Note-Taking Skills

OFF116 Microsoft Office 2016/365 – Part 1

44 Hours
Prerequisite: None

  • Word
      – Intermediate Word
      – Beginning Word
  • Excel
      – Beginning Excel
      – Intermediate Excel
      – Advanced Excel
  • PowerPoint
      – Beginning PowerPoint
      – Intermediate PowerPoint
      – PowerPoint Best Practices

MGM201 Fundamentals of Management

48 Hours
Prerequisite: CMM101

  • Management Essentials

– First Time Manager Essentials
– Leveraging Key Management Techniques
– Managing Employee Performance
– Advanced Management Techniques
– Managing a Multigenerational Workforce
– Managing in Difficult Times
– Achieving success through Delegation
– Final Exam: Management Essentials

  • Empowering Employees
  • Managing Technical Teams
  • Coaching to Drive Success
  • CompTIA Project+

– Project Selection and Initiation
– Scope, Schedule, and Cost Planning
– Resource and Risk Planning
– Communication, Changes, and Documentation
– Controlling Project Work and Closing
– Planning and Controlling the Project Schedule
– Project Management Practical Exercises
– Quality and Procurement Planning
– Project Planning Documents
– Project Documents and Terminology

COM111 A+ 220-1001

40 Hours
Prerequisite: None

  • Mentoring 220-1001 CompTIA A+
  • Installing Hardware and Display Components
  • Laptop Features and Mobile Device Types
  • Accessories and Mobile Device Synchronization
  • Mobile Device Network Connectivity and Application Support
  • TCP and UDP Ports
  • Networking
  • Configuring a Wired/Wireless Network
  • Wireless Networking Protocols
  • Network Hosts
  • Implementing Network Concepts
  • Network Types
  • Networking Tools
  • Basic Cable Types
  • Connectors
  • Random Access Memory
  • Storage Solutions
  • Working with Motherboards, CPUs, Add-On Cards
  • Working with Peripheral Devices
  • Power Supplies
  • Common Devices
  • Custom PC Configuration
  • SOHO Devices
  • Printers
  • Cloud Computing
  • Resolving Problems

BUS211 Industry Overviews

48 Hours
Prerequisite: CMM101

  • The Automotive Industry Overview
  • The Oil and Gas Industry Overview
  • The Pharmaceutical Industry Overview
  • The Food and Beverage Industry Overview
  • The Healthcare Industry Overview
  • The Banking Industry Overview
  • The Manufacturing Industry Overview
  • The Retail Industry Overview
  • The Telecommunication Industry Overview
  • The Insurance Industry Overview
  • The Federal Government Industry Overview
  • The Information Technology Industry Overview
  • The Education Industry Overview
  • The Utilities Industry Overview
  • The Chemicals Industry Overview
  • The Broadcasting and Entertainment Industry Overview
  • The Capital Markets Industry Overview
  • The Consumer Electronics Industry Overview
  • The Aerospace and Defense Industry Overview
  • The Biotechnology Industry Overview
  • The Agriculture Industry Overview

MGM241 Project Management and Leadership

48 Hours
Prerequisite: CMM101

  • Project Management Introduction (PMBOK® Sixth Edition)
  • Project Fundamentals (PMBOK® Guide Sixth Edition)
  • The Process Groups (PMBOK® Guide Sixth Edition)
  • Project Initiation and Planning (PMBOK® Guide Sixth Edition)
  • Managing Project Work (PMBOK® Guide Sixth Edition)
  • Project Changes and Closing (PMBOK® Guide Sixth Edition)
  • Capturing, Analyzing, and Using Project Lessons Learned
  • Strategically Focused Project Management
  • Plan and Define Project Scope (PMBOK® Guide Sixth Edition)
  • Create Work Breakdown Structure (PMBOK® Guide Sixth Edition)
  • Validate and Control Scope (PMBOK® Guide Sixth Edition)
  • Define and Sequence Activities (PMBOK® Guide Sixth Edition)
  • Develop the Project Schedule (PMBOK® Guide Sixth Edition)
  • Control the Project Schedule (PMBOK® Guide Sixth Edition)
  • Creating a Project Budget (PMBOK® Guide Sixth Edition)
  • Keeping Your Project on Budget (PMBOK® Guide Sixth Edition)
  • Planning Quality Management (PMBOK® Guide Sixth Edition)
  • Manage and Control Quality (PMBOK® Guide Sixth Edition)
  • Quality Methodologies and Standards for Project Management
  • Plan and Acquire Resources (PMBOK® Guide Sixth Edition)
  • Develop and Manage Resources (PMBOK® Guide Sixth Edition)
  • Plan and Manage Communications (PMBOK® Guide Sixth Edition)
  • Monitor Project Communications (PMBOK® Guide Sixth Edition)
  • Planning Risk Management (PMBOK® Guide Sixth Edition)
  • Identifying Risk (PMBOK® Guide Sixth Edition)
  • Analyzing Risk (PMBOK® Guide Sixth Edition)
  • Responding to Risk (PMBOK® Guide Sixth Edition)
  • Procurement Planning (PMBOK® Guide Sixth Edition)
  • Procurement Management (PMBOK® Guide Sixth Edition)
  • Planning Stakeholder Engagement (PMBOK® Guide Sixth Edition)
  • Managing Stakeholder Engagement (PMBOK® Guide Sixth Edition)

OFF216 Microsoft Office 2016/365 – Part 2

44 Hours
Prerequisite: OFF116

  • Outlook

– Beginning Outlook
– Intermediate Outlook

  • Beginning Access
  • SharePoint for End Users
  • Skype for Business
  • Publisher

COM113 A+ 220-1002

40 Hours
Prerequisite: None

  • Mentoring 220-1002 CompTIA A+
  • Comparing Common Operating Systems
  • Microsoft Operating System Installation and Upgrade
  • Microsoft Command Line Tools
  • MS Operating System Administrative Tools
  • Windows Control Panel Utilities
  • Application Installation, Networking, and Tools
  • Security Fundamentals
  • Critical Security Concepts
  • Software Troubleshooting
  • Operational Procedures Best Practices
  • System Utilities

DEV201 Basics in Personal Career Development

48 Hours
Prerequisite: None

  • Perseverance at Work
  • Building, Rebuilding, and Sustaining Trust
  • Polishing Your Professional Edge
  • Improving Your Work/Life Balance
  • Navigating through Organizational Change
  • Improving Your Personal Productivity
  • Diversity on the Job
  • Creativity in the Workplace
  • Managing Your Career
  • 360 Degree Relationships
  • Business Ethics Essentials
  • Public Speaking Strategies
  • Performing Under Pressure
  • Time Management
  • Discovering Your Strengths
  • Overcoming Procrastination
  • Improving Your Memory
  • Improving Your Reading Speed
  • Unconscious Bias
  • Facing Problems and Making Decisions
  • Developing Your Critical Thinking Skills
  • Creating Lasting Organizational Change
  • Developing a Growth Mindse
  • Mentor Relationships
  • Dealing with Setbacks
  • Digital Economy Skills

SVR111 Sales and Service Management

48 Hours
Prerequisite: None

  • Customer Service Skills

    – Interacting with Customers
    – Communicating Effectively with Customers
    – Controlling Conflict, Stress, and Time in a Customer Service Environment
    – Dealing with Customer Service Incidents and Complaints
    – Polishing your Skills for Excellent Customer Service

  • Essentials of Customer Service

    – Rapport Building in Customer Service
    – Providing On-Site Customer Service
    – Providing Telephone Customer Service
    – Providing Effective Internal Customer Service
    – Facing Confrontation in Customer Service
    – Designing a Customer Service Strategy

  • ITIL Foundation

    – Overview of the ITIL Service Lifecycle
    – Service Strategy Concepts
    – Service Strategy Processes
    – Service Design Concepts
    – Service Design Processes
    – Service Transition Concepts and Processes
    – Service Operation Concepts
    – Service Operation Processes
    – Continual Service Improvement

COM223 Internet and Network Fundamentals

36 Hours
Prerequisite: COM113

  • Facebook for Web

– Sign-In and Setup
– Finding and Interacting with Friends
– Using the News Feed
– Posting Updates
– Photo Tools
– Group Tools
– Creating and Managing Pages
– Creating and Organizing Events
– Private Communication Tools
– Privacy and Security Settings

  • Facebook Business

– Building your Page Reach
– Setting Up a Page
– Creating Page Posts

  • YouTube for Web

– Searching and Viewing Videos
– Publishing Videos and Managing Channels
– Creating and Editing Videos

  • Buffer for Business Users

– Sign-In and Account Creation
– Managing Social Media Activity

  • Tumblr for Web

– Getting Started with Blogs
– Blog Authoring Tools
– Finding Blogs

  • LinkedIn for Web

– Setting Up a Profile
– Managing Contacts and Connections
– Posting Updates and Messages
– Using Networking Tools
– Using Groups
– Configuring an Account

  • Twitter for Web

– Signing In and Setting Up
– Following Users
– Configuring the Service
– Finding Content
– Sending Tweets

  • Twitter for Professionals

– Promoting a Business and Engaging with Users
– Analyzing Audiences and User Behavior
– Using Twitter Media Studio

  • Pinterest for Web

– Finding Pins and Sharing Boards
– Adding and Sharing Pins

  • IT Security for End Users

– IT Security Fundamentals
– Using Corporate Devices Securely
– Secure Corporate Communications and Networking

  • Cybersecurity 101

– Session and Risk Management
– Auditing and Incident Response

  • Cloud Computing for the Business User

– Concepts and Moving to the Cloud

  • Cloud Computing Technology Fundamentals

– Overview
– Virtualization and Data Centers
– Storing and Managing Cloud Data
– Migrating to the Cloud
– Identity, Presence, and Privacy
– Cloud Security

COM224 Network+

40 Hours
Prerequisite: COM113

  • Mentoring CompTIA N10-007 Network+
  • Ports and Protocols and the OSI Model
  • Routing, Switching, & IP Addressing
  • Network Topologies & Technologies
  • Cloud Concepts, Network Services, & Cabling Solutions
  • Networking Devices
  • Network Storage, Virtualization, & WAN Technologies
  • Documentation and Diagrams & Business Continuity
  • Network Monitoring & Remote Access Methods
  • Policies and Best Practices
  • Security Devices, Wireless Security, & Access Control
  • Network Attacks & Device Hardening
  • Mitigation Techniques
  • Troubleshooting Methodology & Tools
  • Troubleshooting Connectivity & Performance Issues
  • Troubleshooting Common Network Service Issues
  • TestPrep N10-007 CompTIA Network+

MGM203 Team Building and Strategic Planning

36 Hours
Prerequisite: CMM101

  • Strategic Planning

– Fundamentals of Business Planning
– Thinking Strategically and Managing Risk
– Strategic Risk-Taking
– The Quality Management of Data

  • Team Building

– Leveraging Team Leadership Skills
– Optimizing Performance on a Team
– Making a Pitch
– Virtual Teams

  • Leadership

– Developing Leadership Skills
– Leveraging Leadership Techniques
– Creating a Positive Atmosphere
– Improving Leadership Skills
– Women in Leadership
– Leading Virtual Teams
– Business Acumen Essentials
– Organizational Awareness
– Performance Measurement

OFF201 Modern Office Technical Skills

36 Hours
Prerequisite: OFF116

  • Adobe Photoshop CC 2015

– Basics
– File Types and Color Editing
– Selection Tools and Techniques
– Layers and Type
– Enhancement Tools and Techniques
– Cloning and Editing
– Paths and Techniques

  • Adobe Illustrator CC 2015

– Introduction
– Fundamentals
– Drawing
– Working with Text
– Tools
– Working with the Pen Tools and Objects
– Gradients and Bitmap Images
– Advanced Tools and Effects

  • Microsoft Office Visio 2016

– Getting Started
– Creating and Managing Diagrams
– Designing and Enhancing Diagrams
– Collaborating, Evaluating, and Saving Diagrams
– Creating, Saving, and Sharing Documents
– Formatting and Structuring Documents
– Inserting Shapes and Images
– Creating Data Graphics & Reports

  • Windows 10 for End Users

– Signing In and First View
– Hardware, Software and Security Settings
– Customizing Windows 10
– New Features
– Browsing with Edge
– Cortana
– Using Screenshot Tools
– Protecting and Backing Up Data
– Configuring Network and Share Settings

BA221 Business Analysis

44 Hours
Prerequisite: CMM101

  • Business Analysis Overview
  • BA Planning and Monitoring Knowledge Area
  • BA Elicitation and Collaboration Knowledge Area
  • RADD Knowledge Area: Part 1
  • RADD Knowledge Area: Part 2
  • The Solution Evaluation Knowledge Area
  • BA Analytical Techniques
  • BA Activities and Tools
  • BA Documentation and Criteria
  • Personal Skills for Effective BA
  • BA Professional Effectiveness Competencies
  • Perspectives for Effective Business Analysis

COM333 Cloud+

36 Hours
Prerequisite: COM224

  • Mentoring CV0-002 CompTIA Cloud+
  • Planning Cloud Deployments
  • Planning Cloud Networking
  • Planning Cloud Compute Resources
  • Planning Cloud Storage Resources
  • Planning Cloud Migration and Extensions
  • Security Configurations and Compliance Controls
  • Security Technologies and Automation Techniques
  • System Patching and Maintenance
  • Disaster Recovery
  • Performance Management
  • Troubleshooting Deployments


In-Classroom Training

(coming soon)