Communication Skills at Work Online Training

Enroll in Individual Courses or the Full Program to Save $2000

Questions or comments? Contact us for more information.

Prerequisites: HS Diploma/GED, basic PC skills, and familiarity with the Internet

Communication Skills Training Online

Partnership with the City University of New York (CUNY)

Queens College Professional & Continuing Studies (PCS) and Emerging Technologies Institute (ETI) have partnered to deliver ETI’s online career training programs to potential students interested in the option of online instruction.

Select one option:
1. Register with Queens College – Complete the PCS Registration Form
2. Register with ETI – Complete the ETI enrollment agreement (OLT-QTR)

Once registered, click on “Enroll Today” to process your payment.

Financial Assistance is available:

Communication Skills at Work – Online Training

This online training program aims to increase the individual’s professional effectiveness in the workplace by teaching key communication skills.

Confident communication skills training are essential for healthy and successful relationships, whether personal or professional. Once you’ve learned how to apply them, these skills enhance your influence and help you achieve your goals. Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. Communicators have an enormous advantage if their relationships are based on rapport-building trust and credibility. But trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions.

Related Article: How Better Communication Skills Can Help Career Growth
Occupational Objective: Administrator, Supervisor, Manager

Program: 140 clock hours


Course Listing – Communication Skills Training


Regularly $5,050

 Course Delivery  Online
 Duration 14-Week Quarter
 $25 Registration Fee  Included in Price
 Certificate/Diploma  Yes with Final Score
 Availability  Now Available

Enroll in individual courses below – Or enroll in full program to save $2000




How to Write an Effective Internal Business Case

  • Preparing a Business Case
  • Writing a Business Case
  • Presenting Your Case

E-mail Essentials for Business

  • Using E-mail and Instant Messaging Effectively
  • Addressing and Redistributing E-mail
  • Managing Your E-mail
  • Final Exam: E-mail Essentials for Business

Telephone Essentials for Business

  • Essential Skills for Professional Telephone Calls

Business Writing Basics

  • Business Writing: Know Your Readers and Your Purpose
  • Business Writing: How to Write Clearly and Concisely
  • Business Writing: Editing and Proofreading
  • Final Exam: Business Writing Basics

Business Grammar Basics

  • Business Grammar: Parts of Speech
  • Business Grammar: Working with Words
  • Business Grammar: The Mechanics of Writing
  • Business Grammar: Punctuation
  • Business Grammar: Sentence Construction
  • Business Grammar: Common Usage Errors
  • Final Exam: Business Grammar Basics

Interpersonal Communication

  • Interpersonal Communication: Communicating with Confidence
  • Interpersonal Communication: Targeting Your Message
  • Interpersonal Communication: Listening Essentials
  • Interpersonal Communication: Communicating Assertively
  • Interpersonal Communication: Being Approachable
  • Effective Interpersonal Communications Simulation
  • Final Exam: Interpersonal Communication

Workplace Conflict

  • Workplace Conflict: Recognizing and Responding to Conflict
  • Workplace Conflict: Strategies for Resolving Conflicts

Fundamentals of Working with Difficult People

  • Working with Difficult People: Identifying Difficult People
  • Working with Difficult People: How to Work with Aggressive People
  • Working with Difficult People: How to Work with Negative People
  • Working with Difficult People: How to Work with Procrastinators
  • Working with Difficult People: How to Work with Manipulative People
  • Working with Difficult People: How to Work with Self-serving People
  • Working with Difficult People: Dealing with Micromanagers

Negotiation Essentials

  • Negotiation Essentials: What Is Negotiation?
  • Negotiation Essentials: Planning for Negotiation
  • Negotiation Essentials: Communicating
  • Negotiation Essentials: Persuading
  • Negotiation Essentials: Avoiding Pitfalls in Negotiations
  • Conducting a Successful Negotiation Simulation
  • Location Does Matter

Emotional Intelligence Essentials

  • What is Emotional Intelligence?
  • Improving Your Emotional Intelligence Skills: Self-awareness and Self-management
  • Using Emotional Intelligence on the Job
  • Emotional Intelligence at Work Simulation

Fundamentals of Cross Cultural Communication

  • Culture and Its Effect on Communication
  • Communicating Across Cultures
  • Improving Communication in Cross-cultural Relationships




Getting Results without Direct Authority

  • Getting Results without Direct Authority: Building Relationships and Credibility
  • Getting Results without Direct Authority: Persuasive Communication
  • Getting Results without Direct Authority: Reciprocity
  • Getting Results without Direct Authority: Influencing Your Boss
  • Influencing Key Decision Makers
  • Influence and Persuasion

Listening Essentials

  • Listening Essentials: The Basics of Listening
  • Listening Essentials: Improving Your Listening Skills
  • Final Exam: Listening Essentials

Constructive Feedback and Criticism

  • Giving Feedback
  • Giving Constructive Criticism
  • Receiving Feedback and Criticism

Anger Management Essentials

  • Anger Management Essentials: Understanding Anger
  • Anger Management Essentials: Managing and Controlling Anger

Communicating Effectively with the ‘C’ Level

  • Preparing to Communicate Effectively at the ‘C’ Level
  • Techniques for Communicating Effectively with Senior Executives

Running Effective Business Meetings

  • Preparing for Effective Business Meetings
  • Managing Effective Business Meetings
  • Dealing with Common Meeting Problems

Basic Presentation Skills

  • Basic Presentation Skills: Planning a Presentation
  • Basic Presentation Skills: Creating a Presentation
  • Basic Presentation Skills: Delivering a Presentation

Communicate with Diplomacy and Tact

  • The Impact of Situation and Style When Communicating with Diplomacy and Tact
  • Strategies for Communicating with Tact and Diplomacy
  • Delivering a Difficult Message with Diplomacy and Tact

Professional Networking Essentials

  • Finding Opportunities to Make Connections
  • Developing Confidence

Writing Skills for Technical Professionals

  • Preparing and Planning
  • Effective Writing Techniques
  • Improving your Technical Writing Skills

Communicating with Impact

  • Interpersonal Communication that Builds Trust
  • Communication Methods that Make Sense – and Make your Point
  • Being a Receptive Communication Partner
  • Communication Challenges: Navigating Choppy Waters

Workplace Conflict

  • Preventing Unhealthy Workplace Conflict
  • Working Out and Through Conflict
  • Adapting Your Conflict Style

Issue-focused Negotiation

  • Issue-focused Negotiation: Are You Ready?
  • You and Your Negotiating Counterpart
  • Reaching a Negotiated Agreement

Developing Your Emotional Intelligence

  • Emotional Intelligence: Owning Your Emotions
  • Emotional Intelligence: Building Self-Management Skills
  • Emotional Intelligence: Being Aware of the Emotions of Others
  • Emotional Intelligence: Applying EI at Work




Getting Results through Personal Power

  • Personal Power and Credibility
  • Building Personal Power through Influence
  • Influence Others with Political Savvy

How to Succeed in Listening

  • Be a Better Listener
  • Roadblocks to Excellent Listening
  • Active Listening Skills for Professionals
  • Mastering Active Listening in the Workplace

Constructive Feedback

  • Feedback and Its Vital Role in the Workplace
  • Delivering Feedback
  • Receiving Feedback
  • Making Feedback a Regular Occurrence

Engaging Others with Tact and Diplomacy

  • Diplomacy and Tact for Every Day
  • Diplomacy and Tact in Challenging Situations
  • Connecting with Others through Diplomacy and Tact
  • Using Humor with Diplomacy and Tact

Working with Difficult People

  • Difficult People: Why They Act That Way and How to Deal with Them
  • Difficult People: Can’t Change Them, so Change Yourself
  • Difficult People: Strategies to Keep Everyone Working Together
  • Coping with Aggressive Behavior in the Workplace
  • Blame Backfires – Conquer Negative Thinking
  • Reacting to Co-Workers Who Try Taking Advantage

Managing and Controlling Anger

  • The Essentials for Anger Management

Cross-Cultural Communication

  • How Culture Impacts Communication
  • Using Communication Strategies to Bridge Cultural Divides
  • Communicating with a Cross Cultural Audience
  • Dispute Resolution in International Contracts

Communicating with Senior Executives

  • Capturing the Attention of Senior Executives

Effective Business Meetings

  • Planning Meetings Fit for Purpose
  • Running Meetings in Better Directions
  • When Too Many Meetings Are Just Too Much
  • Making Meetings Work
  • Managing Meetings for Productivity and Effectiveness

Effective Business Writing

  • Audience and Purpose in Business Writing
  • Clarity and Conciseness in Business Writing
  • Editing and Proofreading Business Documents
  • Writing for Business
  • Written Communication

Writing a Business Case

  • Developing an Effective Business Case

Using E-mail Effectively in the Workplace

  • Writing Effective E-mails and Instant Messages
  • Sending E-mails to the Right People
  • Organizing Your E-mail

Essential Skills for Professional Telephone Calls

  • Keeping Business Calls Professional

Practical Grammar for Business Writing

  • Using the Parts of Speech
  • Getting the Details Right: Spelling Basics
  • Abbreviating, Capitalizing, and Using Numbers
  • Using Punctuation Marks
  • Creating Well-Constructed Sentences
  • Troublesome Words and Phrases: Common Usage Mistakes in Writing




Making the Most of Your Presentations

  • Planning an Effective Presentation
  • Building Your Presentation
  • Ensuring Successful Presentation Delivery
  • Handling Difficult Questions as a Presenter

Skills for Communication Success

  • The Art and Science of Communication
  • Making an Impact with Non-verbal Communication
  • Trust Building through Effective Communication
  • Choosing the Right Interpersonal Communication Method to Make Your Point
  • Become a Great Listener
  • Do We Have a Failure to Communicate?
  • Making Yourself Approachable
  • Asserting Yourself in the Workplace

Developing Your Listening Skills

  • Listening Even When It’s Difficult to Listen
  • Using Active Listening in Workplace Situations
  • Listening to Improve Conversation
  • Effective Listening
  • Listening with Skill

Developing Effective Negotiation Skills

  • The First Step in Negotiation
  • Negotiating the Best Solution
  • Effective Body Language in Negotiations
  • Vendor Negotiations: Choosing the Best Approach
  • Tailoring your Negotiation Approach

The Art of Feedback

  • Polishing Your Feedback Skills
  • Gaining a Positive Perspective on Feedback
  • Criticism in Context
  • Giving Appropriate Feedback
  • Giving Feedback to Coworkers

Dealing with Workplace Conflict 

  • The Many Approaches to Facing Workplace Conflict
  • Facing and Resolving Conflict in the Workplace
  • Confrontation: What’s the Best Approach
  • Personal Conflict Styles
  • Coping with Accusations in the Workplace
  • Managing Conflict
  • Manager to Manager Conflict
  • Conflict: Avoid, Confront, or Delay?
  • Meeting the Challenge of Workplace Conflict

Achieving Emotional Intelligence

  • Navigating Your Own Emotions
  • Navigating Other People’s Emotions
  • Navigating the Workplace with Emotional Intelligence
  • How High is your EQ?
  • Emotional Intelligence at Work

Communicating Tactfully and Diplomatically

  • Acting with Diplomacy and Tact
  • Navigating Challenging Situations with Diplomacy and Tact

Storytelling Basics

  • Fundamentals of Business Storytelling