ITIL FOUNDATION CERTIFICATION ONLINE
|Classification||ITIL 2011 Edition Foundation|
|Number of Courses||1 Course, 11 Units|
|Estimated Time||13+/- Hours|
|Access Time||1 Year|
|Certificate/Diploma||Yes with Final Score|
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL®) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to ensure these capabilities are fully utilized.
This course is intended for information technology professionals who seek to improve and streamline the processes used to support the deployment of information technology within a business organization. This course will also assist the student in preparing for the ITIL® Foundation level certification examination and is aligned with the ITIL® 2011 Edition syllabus. ITIL® is a registered trade mark of AXELOS Limited.
The ITIL® 2011 Edition Foundation exam consists of 40 multiple choice questions testing a candidate’s knowledge of the ITIL® terminology and basic concepts, and comprehension of the core principles of ITIL® practices for managing services. Exam duration is 60 minutes, with a pass of 65% (26 out of 40).
Course Listing – ITIL® 2011 Edition Foundation
- ITIL® and the Service Lifecycle
- Service Strategy Fundamentals
- Service Strategy Processes
- Service Design Fundamentals
- Service Design Processes
- Service Transition Processes and Policies
- Introduction to Service Operation
- Service Operation Processes
- Continual Service Improvement
- Mentoring ITIL Foundation