55 Hours

Occupational Objectives
The objective of this program is to prepare students for emerging roles that require proficiency in generative artificial intelligence, automation, and prompt engineering. Through 55 hours of interactive online learning, students develop practical skills in using ChatGPT and related AI tools to enhance productivity, automate workflows, and create intelligent content solutions across multiple industries.

Graduates will gain hands-on experience designing chatbots, refining prompts for specific outcomes, and integrating AI into business, education, and creative environments. Upon completion, students will be prepared for roles such as AI Assistant Specialist, Prompt Engineer, Automation Support Technician, or AI-Enabled Project Coordinator, contributing to the growing field of AI-driven innovation and digital transformation.

Outline

1. What is ChatGPT?

2. Practical ChatGPT: From Use Cases to Prompt Engineering & Ethical Implications

• ChatGPT & Its Practical Use Cases

• ChatGPT Prompt Engineering Examples & Applications

• Fine-Tuning Your ChatGPT Prompts

• ChatGPT’s Impact Across Industries

• Ethical, Privacy & Intellectual Property Considerations

• The Role of ChatGPT in Shaping the Future

• Final Exam:ChatGPT: From Practical Use Cases to Prompt Engineering & Ethical Implications

3. Exploring ChatGPT

• Creating a Custom Chatbot Using ChatGPT

• Automating Content Generation with Prompt Engineering (GPT-4)

• ChatGPT Security Vulnerabilities

• Leadercamp On-Demand: Exploring Generative AI and ChatGPT

• Leadercamp On-Demand: Power Techniques and Tips for ChatGPT

• Introduction to GPT Models

• Designing a Personalized Agent with AgentGPT Templates

4. Microlearning: Gen AI–Enabled Productivity & Collaboration

• Automating Workflows with Copilot in Zapier (Email Automation)

• Automating Meeting Notes with Mem

• Automating Meeting & Call Notes with Fireflies AI

• Using SaneBox to Automate Your Inbox

• Automating Email Responses with Grammarly AI Companion

• Automating Presentation Slides with Beautiful.ai

• Automating Image Generation with DALL·E (Prompt Engineering)

• Automating Translations with Filmora Using Copilot

• Automating Transcription with Google AI Speech-to-Text

• Scheduling Tasks Automatically with Reclaim AI

• AI Simulator:

  • Using Generative AI for Travel Operations

  • Managing Technology Projects with AI

80 Hours

Note: Vendor certification exams are not required for graduation. Students are responsible for the cost of their own exams.

Occupational Objectives
The objective of this program is to prepare students for entry-level careers in information technology, computer repair, and technical support. Through 80 hours of interactive online training, students gain foundational knowledge and hands-on experience in hardware configuration, operating systems, networking, cybersecurity fundamentals, and troubleshooting techniques.

This program covers core competencies aligned with CompTIA IT Fundamentals+ (ITF+) and CompTIA A+ (220-1201 & 220-1202) certification objectives, helping learners build essential skills to diagnose, maintain, and repair computer systems and devices. Upon completion, students will be prepared for roles such as Computer Repair Technician, IT Support Specialist, Help Desk Technician, or Technical Support Representative, providing critical support in today’s technology-driven workplaces.

Outline

1. 220-1201: CompTIA A+ Core 1

Focuses on hardware, networking, mobile devices, and troubleshooting essentials.

• Hardware and Display Components

• Mobile Accessories and Connectivity

• Optimizing Mobile Devices

• Networking Fundamentals

• Wireless Networking and Services

• Networking Concepts and Configurations

• Internet Connection Types and Features

• Network Troubleshooting Tools and Techniques

• Cable Types and Connectors

• RAM and Storage Solutions

• Motherboards, CPUs, and Expansion Cards

• Power Supplies and Cooling

• Multifunction Devices and Printers

• Cloud Computing Concepts

• Client-Side Virtualization

• Cloud and Virtualization Troubleshooting

• Problem Solving and Best Practices

• Troubleshooting Storage and RAID Issues

• Troubleshooting Displays and Peripherals

• Troubleshooting Networks and Printers

• CompTIA 220-1201: A+ Core Exam 1 | Practice Test

2. 220-1202: CompTIA A+ Core 2

Covers operating systems, security, troubleshooting, and professional skills.

• Windows OS Fundamentals & Editions

• Windows Configuration & Tools

• Windows Settings & Networking

• macOS & Linux Essentials

• Physical & Logical Security

• Malware, Social Engineering, & Removal Steps

• Mobile Device Security & Data Destruction

• Windows OS Troubleshooting

• Mobile OS & App Troubleshooting

• PC Security Troubleshooting

• Documentation & Change Management

• Workstation Backup & Recovery

• Safety, Environmental, Policy, & Communication

• Privacy, Licensing, & Policy Concepts

• Communication & Professionalism

• Scripting Fundamentals & Automation

• Remote Access & AI Basics

• CompTIA 220-1202: A+ Core 2 | Practice Test

3. FC0-U61: CompTIA IT Fundamentals+ (ITF+)

Introduces basic IT concepts, networking, software, and security essentials.

• Basic IT Concepts

• Data, CPUs, & Troubleshooting

• Computer Devices & Components

• Internet, Storage, & Computer Systems

• Networking & Wireless Technologies

• Operating Systems

• Software Concepts

• Software Development Concepts

• Database Concepts

• CIA Triad

• Privacy & Encryption

• Authentication & Disaster Recovery

• FC0-U61: IT Fundamentals (ITF+) | Practice Test

55 Hours

Occupational Objective
The objective of this program is to prepare students for professional roles in software development, system operations, and cloud infrastructure automation through the application of DevOps principles and tools. Over 55 hours of interactive online training, students learn to integrate development and operations workflows, manage continuous integration and delivery (CI/CD) pipelines, implement containerization using Docker, Ansible, Chef, Puppet, and Jenkins, and apply DevSecOps best practices to secure automated environments.

Graduates will gain the technical and collaborative skills necessary to streamline software deployment, enhance operational efficiency, and support agile project delivery. Upon completion, students will be prepared for roles such as DevOps Engineer, Cloud Automation Specialist, Build and Release Engineer, Infrastructure Automation Developer, or Continuous Integration/Deployment Engineer, contributing to modern, high-performing technology teams.

Outline

1. DevOps Core Concepts

• DevOps Agile Development: Agile Processes for DevOps

• DevOps Agile Development: DevOps Methodologies for Developers

• DevOps Smart Failure: Fail Fast & DevOps

• DevOps Security Considerations: Securing DevOps Pipeline

• DevOps Security Considerations: DevSecOps Principles

• DevOps Continuous Testing: Testing Approaches

• DevOps Continuous Testing: Testing Methodologies

• DevOps – More Than Just Dev & Ops

• Maturing DevOps Practice in the Enterprise

• Your DevOps Journey: Optimizing Flow

• Your DevOps Journey: Tools and Automation

• Your DevOps Journey: Architecture and Virtualization

• Your DevOps Journey: Amplifying Feedback

• Your DevOps Journey: Continual Learning and Experimentation

• Introduction to DevOps Principles for Machine Learning

• Explore DevOps Continuous Security and Continuous Operations

• Define the Foundation Pillars of DevOps: Architecture and Technology

• Introduce the Foundation Pillars of DevOps: Culture and Lean Product

2. Enterprise Developer

• DevOps Mindset: DevOps Principles & Implementation Approach

• DevOps Mindset: Understanding DevOps Tools

• The Language of DevOps: DevOps Principles & Practices

• The Language of DevOps: DevOps Tools & Processes

• DevOps Agile Development: Agile Processes for DevOps

• DevOps Agile Development: DevOps Methodologies for Developers

• DevOps Smart Failure: Fail Fast & DevOps

• DevOps Collaboration Tools: Tools for Continuous Integration

• DevOps Collaboration Tools: Tools for Continuous Delivery

• Final Exam: Enterprise Developer – DevOps

3. DevOps Developer

• DevOps Tools: Selecting the Right Tools

• Using Git for DevOps: Using Git Effectively

• Using Docker for DevOps: Configuring Docker for Continuous Delivery

• Ansible: Continuous Delivery and Monitoring Using Ansible Playbook and Tower

• Chef for DevOps: Managing Infrastructure Using Chef

• Chef for DevOps: Automate Infrastructure Using Chef Tools & Templates

• Puppet for DevOps: Installing & Working with Puppet Components

• Puppet for DevOps: Working with Puppet Bolt & Continuous Delivery for PE

• Jenkins for DevOps: Jenkins Configuration for DevOps

• Jenkins for DevOps: Automated Testing & Advanced Jobs Using Jenkins

• SaltStack for DevOps: Working with SaltStack Components

• SaltStack for DevOps: Configuration Management with SaltStack

• Final Exam: DevOps Developer

4. DevOps Lead

• Best Practices for DevOps Implementation

• DevOps Cloud Automation: AWS DevOps Tools

• DevOps Cloud Automation: Advanced AWS Pipelines and DevOps Using Azure

• DevOps Cloud Automation: DevOps with Google Cloud Platform

• DevOps Automation: Configuration Management

• DevOps Automation: Delivery Mechanisms

• CI/CD Implementation for DevOps

• DevOps with Docker: Management in the Cloud

• DevOps Continuous Testing: Testing Approaches

• DevOps Continuous Testing: Testing Methodologies

• Final Exam: DevOps Lead

5. DevOps Engineer

• Scaling DevOps: Pipelines at Scale

• Scaling DevOps: Infrastructure at Scale

• Enterprise DevOps with Docker

• DevOps Continuous Feedback: Implementing Continuous Feedback

• DevOps Continuous Feedback: Loop Tools

• DevOps Security Considerations: Securing DevOps Pipeline

• DevOps Security Considerations: DevSecOps Principles

• Final Exam: DevOps Engineer

80 Hours

Occupational Objective
The objective of this program is to prepare students for professional roles in digital marketing, social media management, and online brand development. Through 80 hours of comprehensive online training, students gain practical skills in digital communication, content creation, marketing analytics, customer engagement, and strategic campaign planning.

This program provides hands-on experience with digital tools and platforms used to design and execute marketing strategies, analyze audience behavior, manage digital communities, and optimize customer experiences across online channels. Upon completion, students will be prepared for positions such as Digital Marketing Specialist, Social Media Manager, Content Strategist, Marketing Coordinator, or Brand Engagement Associate, contributing to effective marketing and digital transformation initiatives across industries.

Outline

1. Digital Marketing Institute Essentials

• The Four Ps: Essential Factors in Marketing

• Understanding Approaches to Social Media Communication

• Assessing Risks in Digital Transformation Initiatives

• Building a Digital-ready Culture

• Cultivating Digital Dexterity

• Sending E-mails to the Right People

• Writing Effective E-mails and Instant Messages

• Preparing a Great Virtual Presentation

• Building and Delivering a Great Virtual Presentation

• Conveying Your Message without Words

2. Conveying Your Message without Words

• Marketing: The Process and Functions that Build Customer Relationships

• Creating Brands through People and Planning

• Leadercamp On-Demand: Contagious – Why Things Catch On

• Initiating Customer Engagement Through Digital Marketing Strategies

• Using Digital Marketing and Social Media

• Shaping, Not Dictating, the Customer Experience

• Customer Experience Basics: Digital and Physical Channels

• Maintaining a Human Connection in the Digital World

• Fostering a Digital Culture of Agility and Innovation in Marketing and Sales

3. Marketing in the Digital World

• Digital Transformation Insights: Marketing & Sales

• Digital Transformation Insights: Engineering Functions

• Design Thinking: Starting Your Journey

• Framing Opportunities for Effective Data-Driven Decision Making

• Tuned In: Uncover the Extraordinary Opportunities That Lead to Business Breakthroughs

• Building Trust: Ethics and the Marketing Mix

• Effective Digital Community Management

• Embracing a Customer-Obsessed Mentality

• Customer Experience Basics: Digital and Physical Channels

• Mapping and Analyzing Customer Journeys

• Achieving Customer-Centric Design with User Personas

• Recognizing Organizational Risks

• Assessing Organizational Risks

• Managing Organizational Risks

• Keeping Your Skill Set Current in the Digital Economy

• PMI-ACP®: Introduction to Agile

• Building Digital Dexterity in Organizations

• Driving Change: A Playbook of Best Practices for a Digital Transformation

4. Content Marketing Manager

• Marketing: The Process and Functions that Build Customer Relationships

• Understanding Approaches to Social Media Communication

• Improving Marketing with Big Data

• Creating Brands through People and Planning

• Building Trust: Ethics and the Marketing Mix

• Applying Competitive Advantage to Marketing Strategies

• Effective Digital Community Management

• Creating & Managing Properties in Google Analytics

• Analyzing Audiences & User Behavior in Google Analytics

• Using Explorations & Reports in Google Analytics

• Nurturing the Creative Power of Your Team

• Get Organized and Stop Procrastinating

• Design Thinking for Innovation: Brainstorming and Ideation

• Developing a Team of Creative Gurus

• Unlocking Your Own Creative Genius

• AI SIMULATOR: The Creative Leader – Creative Thinking & Innovation

5. Content Strategy & Curation

• Viewing the Big Picture Strategically

• Using Strategic Thinking as a Manager

• Strategic Product and Service Management

• Business Execution: How Things Get Done

• Synchronize Goals to Optimize Your Team

• Customer Service: Adapting to Your Customers' Cues

• Customer Service: Interpreting Customers’ Service Priorities

• Customer Service: Discovering Customer Needs

• Customer Service: Fostering a Service Mindset

• Effective Digital Community Management

• Understanding Approaches to Social Media Communication

• Telling a Business Story

• Motivating Action with a Compelling and Data-Driven Story

6. Writing and Communication

• Understanding Approaches to Social Media Communication

• Strategies for the Modern Public Relations Professional

• Writing with a Professional Mindset

• Writing Skills for Public Relations

• Writing Effective E-mails and Instant Messages

• Writing and Preparing an Effective Speech

• Expanding Your Communication Skill Set

• Customer Service: Interpreting Customers’ Service Priorities

100 Hours

Occupational Objective
The objective of this program is to prepare students for professional roles in finance, accounting, and financial technology (FinTech) by developing a strong foundation in financial management, data analysis, and digital transformation. Through 100 hours of comprehensive online training, students gain practical skills in budgeting, financial reporting, cost control, and financial statement analysis, as well as hands-on experience with Microsoft Excel 365 and Microsoft Dynamics 365 Finance.

The program also explores the impact of artificial intelligence and digital transformation in modern financial services, equipping learners to apply emerging technologies to improve decision-making and efficiency. Upon completion, students will be prepared for positions such as Financial Analyst, Accounting Assistant, Finance Associate, Budget Analyst, or FinTech Operations Specialist, with the ability to support both traditional and technology-driven financial environments.

Outline

1. Finance Essentials

• Basic Elements of Financial Statement Acumen

• Basic Budgeting Concepts for Non-financial Professionals

• Basics of Accounting for Non-financial Professionals

• Future of Banking: Technology, Trends, and Transformation

• Comprehending Financials: A Guide to Financial Statements

• Financial Statement Analysis for Non-financial Professionals

• Managing with a Cost-control Mindset

• Focusing on the Bottom Line as an Employee

• Leadercamp On-Demand: Business Acumen Series on Finance

• Key Accounting Concepts and Principles

• Preparing Financial Statements and Closing Accounts

2. Accountant Journey

• Key Accounting Concepts and Principles

• Recording, Posting, and Balancing the Books

• Preparing Financial Statements and Closing Accounts

• Accounting for Stock Transactions

• Viewing the Big Picture Strategically

• Recognizing Organizational Risks

• Managing Organizational Risks

• Using Strategic Thinking as a Manager

• Understanding Big Data Fundamentals

• Fundamentals of Data Analytics

• Evaluating Systems with Data Modeling

• Exploring Data Visualization

• Foundations of Data Literacy

3. Digitizing Finance

• Understanding Digital Transformation in Financial Services

• Exploring Digital Transformation in Financial Services

• Outlining Strategies That Drive Digital Transformation in Finance

• Exploring Emerging Digital Transformation Trends in Banking

• Exploring Factors for Sustained Digital Transformation in Banking

• Improving Banking with Digital Transformation

• Digital Transformation Insights: Banking

4. AI in Finance

• AI in Finance

• Evaluating AI Models in Banking

• AI Model Applications in Banking

• AI Model Evaluation in High-Risk Banking

• Evaluate ROI Models for AI/ML Investments

• Define an AI Strategy to Create Business Value in Financial Services

5. Microsoft Excel 365

• Getting Started

• Entering Data

• Managing Data

• 10 Common Tools

• Working with Tables

• Using Custom and Conditional Formatting

• Exploring Essential Functions

• Using Advanced Functions

• Getting Started with Charts

• Working with Advanced Charts

• Creating PivotTables and PivotCharts

• Working with Macros

• Enhancing a Worksheet with Visual Elements

• Using the Forecast Sheet Tool

6. Microsoft Dynamics 365 Finance

• Learn the Fundamentals of Microsoft Dynamics 365 Finance

• Configure and Use the General Ledger

• Configure and Use Cash and Bank Management, and Sales Tax

• Configure and Use Budgeting

• Explore the Core Capabilities of Microsoft Dynamics 365 Finance and Operations Apps

• Configure Apps in Finance and Operations

• Create Financial Reports in Microsoft Dynamics 365 Business Central

• Configure and Work with Analytics and Reporting in Finance and Operations Apps

• Describe Shared Features of the Finance and Operations Apps

• Explore Finance and Operations Apps Integration Concepts

• Get Started with Chart of Accounts

• Get Started with Dynamics 365 Finance Business Performance Planning

• Build Data Models in Finance and Operations Apps

• Explore Data Integration Concepts in Finance and Operations Apps

• Define a Microsoft AI Strategy to Create Business Value in Finance

• Get Started with Finance Insights

• Set Up Finance Insights

• Explore General Ledger in Microsoft Dynamics 365 Finance

• Explore Expense Management, Fixed Asset Management, and Budgeting in Microsoft Dynamics 365 Finance

• Configure Accounts Payable

• Intelligent Cash Flow

• Use Customer Payment Predictions

• Explore Accounts Payable and Accounts Receivable

• Revenue and Expense Deferrals

• Intelligent Budget Proposal

• Recurring Contract Billing

• Set Up Asset Leasing

• Set Up Multiple Element Revenue Allocation

• Set Up Ledgers and Journals

• Set Up and Use Intelligent OCR for Vendor Invoices

• Configure and Perform Periodic Processes

45 Hours

Note: Vendor certification exams are not required for graduation. Students are responsible for the cost of their own exams.

Occupational Objective:
The objective of this program is to prepare students for entry-level to mid-level positions in human resources management, talent development, and organizational leadership. Through 45 hours of comprehensive online training, students gain practical skills in recruitment, employee engagement, performance management, compensation and benefits, and diversity and inclusion.

This program provides a strong foundation in HR best practices, organizational culture, and emotional intelligence while introducing learners to professional standards aligned with HRCI’s Professional in Human Resources (PHR/SPHR)certification framework. Upon completion, students will be prepared for roles such as Human Resources Assistant, Talent Acquisition Coordinator, HR Generalist, Training and Development Associate, or Employee Relations Specialist, supporting key workforce functions in business, government, and nonprofit organizations.

Outline

1. Talent Management

• Professional in Human Resources: Candidate Interviewing and Selection

• Onboarding Excellence for HR Professionals

• Enhancing Hiring Decisions with Effective Applicant Screening

• Transforming Talent Management

• Devising a Winning Recruitment Strategy

2. Diversity & Inclusion

• Hiring for Diversity

• Workplace Diversity, Equity, and Inclusion in Action

• From Awareness to Action: Managing Team Behavior

• Advancing Meaningful Diversity in the Workplace: Session Replay

3. Performance Management

• Engaging and Challenging Your Top Performers

• Leveraging the Power of Performance Management

• Assessing Your Organization's Potential for High Performance

• Managing Employee Development and Growth

4. Employee Retention, Compensation, & Benefits

• BOOK SUMMARY: MIT Sloan Management Review Article on Salary, Benefits, Bonus… and Being

• The Manager's Guide to HR: Hiring, Firing, Performance Evaluations, Documentation, Benefits, and Everything Else You Need to Know, Second Edition

• Help Them Grow or Watch Them Go: Career Conversations Employees Want

• The Power of Thanks: How Social Recognition Empowers Employees and Creates a Best Place to Work

• Make Their Day! Employee Recognition That Works, Second Edition

• The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want

5. Organizational Culture

• Professional in Human Resources: Organizational Culture

• Removing Systemic Bias from Organizational Culture: Session Replay

6. Setting the Foundation with Trust

• Earning and Offering Trust at Work

• Building Up Your Emotional Intelligence

7. Investing in Self-Awareness

• Becoming Your Own Best Coach

• Gauging Your Leadership Performance

• Building Success through Self-improvement

• Moving from Bias to Inclusion in a DEI Journey

8. Listening with Intention & Purpose

• Overcoming Barriers to Effective Listening

• Enhancing Communication through Listening

9. Developing a Coaching Mindset

• Strength under Pressure: Building Perseverance and Resilience

• Conveying Your Message without Words

• Leadercamp On-Demand: Coach and Grow Your Team

• Delivering Feedback That Encourages Growth

• Developing Personal Accountability

10. Lead Inclusively

• Leading Inclusively Leadercamp: Session Replay

• Embedding Inclusion into Everyday Experiences

11. Human Resources Professional

• Leadercamp On-Demand: Demystifying the 2024 HRCI Exam Refresh

• Professional in Human Resources (PHR):

  • Introduction to PHR

  • Business Environment

  • Stakeholder Relationships

  • Risk Management Practices

  • Business Measures

  • Organizational Culture

  • Workforce Planning Foundations

  • Talent Acquisition Strategy and Employer Branding

  • Candidate Interviewing and Selection

  • Foundations of Organizational Learning

  • Career Pathing and Professional Growth

  • Succession Planning and Performance Data

  • Administering Learning and Development Programs

  • Learning and Development Trends

  • Total Reward Strategy, Compensation Programs, and Methods

  • Variable Pay and Incentives

  • Benefits and Non-Monetary Rewards

  • Pay Equity, Executive Compensation, and Communication

  • Employee Lifecycle and Engagement Fundamentals

  • Surveys and Focus Groups for Engagement

  • Designing Engagement Programs

  • Performance Management and Rewards

  • Coaching and Corrective Actions

  • Retention and Offboarding

  • Engagement Trends

  • Health, Safety, and Security Regulations

  • Workplace Substance Abuse and Privacy Issues

  • Creating and Communicating Policies

  • Senior SPHR Exam Summary

  • PHR Exam Eligibility and Passing Requirements

  • 2024 HRCI Exam Refresh: Session Replay

• Human Resources and the HRCI Professional in Human Resource Certification

70 Hours

Occupational Objective:
The objective of this program is to prepare students for professional roles in leadership, management, and organizational development by building core competencies in effective communication, team building, and strategic decision-making. Through 70 hours of online, interactive learning, students develop practical leadership skills essential for motivating teams, managing change, and driving performance in dynamic workplace environments.

The program emphasizes inclusive leadership, emotional intelligence, and diversity awareness, while offering real-world practice through simulations focused on conflict resolution, coaching, and ethical decision-making. Upon completion, students will be prepared for roles such as Team Leader, Supervisor, Project Coordinator, Department Manager, or Leadership Development Associate, equipped to lead with confidence, empathy, and innovation across diverse organizational settings.

Outline

1. Leadership Foundations

• Inspiring High Performance Through Motivation

• Transforming Leadership Vision into Organizational Reality

• Developing Influence Through Positive Leadership

• The Essential Practices of Emotionally Intelligent Leaders

• Business Execution: How Things Get Done

• Leading an Innovation Culture to Future-Proof Your Organization

• Expert Reflections: Future-Proof Leadership — Change Management with an Intergenerational Edge

• Expert Reflections: What Will Be Your Leadership Legacy?

• Navigating Your Team Through Strategic Change

• Adapting Your Communication Style to Lead Effectively

• Leadercamp On-Demand: Unlocking Your Leadership Potential

• Planning Your Growth as a Leader

• Synchronize Goals to Optimize Your Team

• Leading Through Shared Vision

• Leadercamp On-Demand: Active Leadership Series on Leadership

• Leadercamp On-Demand: Project Your Leadership Brand

• Leadercamp On-Demand: Building Innovative Teams

• Leadership Insights on Leading Through Change

2. Leadership Transitions

• Navigating a First-Time Manager Role

• Leadership Transitions: Becoming a Frontline Manager

• Leadership Transitions: Moving into Middle Management

• Leadership Transitions: Moving into Senior Leadership

• Leadercamp On-Demand: The On-Ramp to Leadership

• Leadercamp On-Demand: The Transformational Shift

3. Inclusive Leadership

• Neurodiversity in the Workplace

• Adopting New Leadership Mindsets to Drive DEI

• Activating DEI Culture Shifts

• Advancing DEI with Agility

• Embedding Inclusion into Everyday Experiences

• Reimagining the Employee Experience: DEI from Hire to Retire

• Running Inclusive Meetings

• Leading Across Cultures

• Conveying Your Message Without Words

• Building Shared Understanding Across Cultural Divides

• Advancing Meaningful Diversity in the Workplace: Session Replay

• Leadercamp On-Demand: Unified Leadership — Inspiring Meaningful Change

• Removing Systemic Bias from Organizational Culture: Session Replay

• Leadercamp On-Demand: Reimagine Inclusion

• Truth, Hope, and Equity in a Disrupted World: Session Replay

• Leadercamp On-Demand: Inclusive Leadership

• Leading Inclusively Leadercamp: Session Replay

• Leadercamp On-Demand: LGBTQ+ Etiquette and Common Bloopers

• Embracing Allyship Leadercamp: Session Replay

• Global Perspectives on Race, Ethnicity, and Equity: U.S., Brazil, and Japan Replay Session

• Global Perspectives on Race, Ethnicity, and Equity: France and Denmark Replay Session

• Global Perspectives on Race, Ethnicity, and Equity: Malaysia, Singapore, and India Replay Session

• Cross-Cultural Communication and Sensitivity

• Using Communication Strategies to Bridge Cultural Divides

• Engaging the Power of a Multigenerational Workforce

4. Women in Leadership

• Leadercamp On-Demand: Women in Leadership — Let’s Move the Needle

• Leadercamp On-Demand: Women’s Career Development Amidst the Pink Pandemic

• Women in Leadership: Moving Beyond Gender Roles as a Leader

• Leadership Insights on Developing Women Leaders

• Women in Leadership: Mastering Key Leadership Competencies

• Women in Leadership: Building Your Infrastructure for Leadership

5. Leadership Simulations (AI SIMULATOR)

• Analytical & Critical Thinking

• Avoiding Burnout in Remote Teams

• Change Management in the Age of AI: Leading Your Team to Success

• Coaching an Underperforming Employee

• Cultivating Empathy and Connection

• Executive Presence

• Exploring Manager Self-Assessments

• Giving Constructive Feedback

• Giving Developmental Feedback

• Giving Developmental Feedback to an Underperformer

• Holding Career Conversations Using the GROW Coaching Model

• Lead the Team – Leadership Influence

• Leading Through Change

• Making Ethical Decisions

• Running Effective Meetings

• Setting Professional Boundaries with Peers

• Setting SMART Goals

• The Creative Leader: Creative Thinking & Innovation

6. Developing as a Leader

• Leading Through Inspiration

• Leadercamp On-Demand: Inspire Greatness

• Gauging Your Leadership Performance

• Storytelling for Leaders

7. Leading Teams

• Becoming an Effective Cross-Functional Team Member

• Psychological Safety: Building a Culture of Inclusion and Innovation

• Expert Reflections: People-Centric Leadership — Communicating in the New World of Work

• From Awareness to Action: Managing Team Behavior

• Expert Reflections: Safe Spaces, Strong Teams

• Building and Leading Successful Teams

• Delivering Feedback That Encourages Growth

• Leadership Toolkit: Running a Team Debrief

• Strategies for Managing Technical Teams

• Leadercamp On-Demand: 10 Essential Team Needs

• Leadercamp On-Demand: The Kind Leader Series – Collaboration

• Leadercamp On-Demand: The Kind Leader Series – Connection

• Leadercamp On-Demand: The Kind Leader Series – Control

• Leadercamp On-Demand: The Kind Leader Series – Commitment

• Leadercamp On-Demand: Implementing Servant Leadership in the Corporate World

• Leadercamp On-Demand: Servant Leadership

• Leadercamp On-Demand: Unlocking Your Leadership Potential

• Talent Development and Transformation: Transforming Your Leadership — Session Replay

• Leading in the New Normal Leadercamp: Session 1 Replay

• Leading in the New Normal Leadercamp: Session 2 Replay

• Leading in the New Normal Leadercamp: Session 3 Replay

• Leading in a Hybrid Workplace

• Managing Conflict on Your Team

55 Hours

Occupational Objective:
The objective of this program is to prepare students for supervisory and management roles by developing core skills in leadership, decision-making, delegation, conflict resolution, and team management. Through 55 hours of online instruction and interactive simulations, students learn to navigate the challenges of first-time management, lead diverse teams, communicate effectively, and manage organizational change with confidence.

This program emphasizes practical, scenario-based learning to help participants strengthen emotional intelligence, handle difficult conversations, and build productive relationships across all levels of an organization. Upon completion, students will be prepared for roles such as Team Leader, Supervisor, Operations Coordinator, Project Manager, or Department Manager, equipped to lead teams and drive results in both traditional and hybrid workplace environments.

Outline

1. First-Time Manager

• Navigating a First-Time Manager Role

• Sink or Soar — Thriving as a First-Time Manager: Session Replay

• Becoming a First-Time Boss

• Leadercamp On-Demand: The On-Ramp to Leadership

• Leadercamp On-Demand: The Transformational Shift

• Leadercamp On-Demand: Sink or Soar — Thriving as a First-Time Manager

• Expert Reflections: Sink or Soar — Thriving as a First-Time Manager

2. First-Time People Manager Simulations (AI SIMULATOR)

• Addressing Conflict in Your Team

• Delegating Responsibly, Not Recklessly

• Developing Future Leaders / Developing People

• Driving for Results

• Forming a Cross-Functional Team

• Fostering Accountability

• Handling Difficult Conversations with Grace

• Handling Requests for a Pay Raise

• Managing Emotions During Crucial Conversations

• Overcoming Hybrid Team Challenges

• Project Management Essentials

• Providing Constructive Feedback During Performance Reviews

• Setting Team Goals for Productivity

• Strategic Thinking

3. Management Decision Making

• Problem Solving: Generating Solutions

• Leadercamp On-Demand: Making Effective Decisions in Teams / Decision Making

• Leadercamp On-Demand: Demystifying the Problem-Solving Process

4. Delegation

• Leadercamp On-Demand: Delegation and Time Management

• Effectively Directing and Delegating as a Manager

• Choosing and Preparing Your Delegate

• Getting What You Expect from Your Delegate

• Taking Your Team to the Next Level with Delegation

• Unlocking the Power of Upward Delegation

5. Managing Up

• Capturing the Attention of Senior Executives

• Administrative Support: Working in Partnership with Your Boss

• Unlocking the Power of Upward Delegation

• Expert Reflections: Managing Up — How to Build a Better Relationship with Your Manager

• AI SIMULATOR: Managing Up / Delegating Up

• Leadercamp On-Demand: Managing Up

6. Managing a Crisis

• Incident Preparedness: Active Shooter Training

• Managing in a Crisis

• Making Difficult Conversations Meaningful

• How to Manage Difficult Conversations

• Making the Most of an Organizational Change

• Navigating Your Team Through Strategic Change

• Leadercamp On-Demand: Strategies for Navigating Difficult Conversations

7. Dealing with Conflict

• Working Well with Others

• Forging Relationships with External Stakeholders

• Building Rapport Through Strong Collaboration

• Managing Conflict on Your Team

• Coping in a Toxic Workplace

• A Difficult Boss Doesn’t Have to Be a Difficult Problem

• Leadercamp On-Demand: Managing Conflict Series on Active Listening

• Leadercamp On-Demand: Managing Conflict Series on Assertion

• Leadercamp On-Demand: Managing Conflict Series on Conflict Management

• Leadercamp On-Demand: Working in Harmony with All Personalities

• From Awareness to Action: Managing Team Behavior

8. Managing Team Conflict

• Coping in a Toxic Workplace

• Managing Conflict on Your Team

• Leadercamp On-Demand: Managing Conflict Series on Active Listening

• Expert Reflections: Can We Talk for Real? Navigating Workplace Conflicts

• Leadercamp On-Demand: Managing Conflict Series on Conflict Management

• From Awareness to Action: Managing Team Behavior

9. Leading Change

• Navigating Your Team Through Strategic Change

• Expert Reflections: Leadership in Turbulent Times

• Expert Reflections: Agile Transformation — Enabling Change

• Leadership Insights on Leading Through Change

• Leading Through the Challenge of Change

• Making the Most of an Organizational Change

• Embracing Change at Work

• Leadercamp On-Demand: Dealing with Change as Humans

• Leadercamp On-Demand: Navigating Unknown-Unknowns in Strategy and Execution

• Leadercamp On-Demand: Tips and Tricks from the Trenches of Innovation

• Leadercamp On-Demand: The Catalyst

• Leadercamp On-Demand: Seizing the Upside of Turbulence

130 Hours

Note: The vendor certification exams are not required for graduation. Students are responsible for the cost of their own exams.

Occupational Objective:
The objective of this program is to prepare students for professional roles in administration, office management, business operations, and digital productivity by developing advanced proficiency in Microsoft Office 365 applications. Through 130 hours of comprehensive online training, students gain hands-on experience using Word, Excel, PowerPoint, Outlook, Teams, and Microsoft Copilot to create documents, manage data, collaborate effectively, and automate workflows in modern workplace environments.

This program emphasizes real-world applications of Microsoft 365 tools for communication, reporting, scheduling, and project coordination, while introducing learners to the power of AI-driven productivity through Microsoft Copilot. Upon completion, students will be prepared for positions such as Administrative Assistant, Office Coordinator, Executive Assistant, Data Entry Specialist, or Business Operations Associate, equipped with the digital skills essential for success in today’s technology-enabled organizations.

Outline

1. Getting to Know the Office 365 Web Portal

2. MO-110: Microsoft Office Specialist – Word Associate*

• Managing Documents

• Sharing & Collaborating on Documents

• Proofing Documents

• Working with Text

• Formatting Documents

• Finding & Replacing Text

• Structuring Documents

• Inserting & Formatting Tables

• Creating Custom Document Elements

• Managing References

• Managing Sources

• Illustrating with Graphic Elements

• Using Multimedia

3. MO-310: Microsoft Office Specialist – PowerPoint Associate*

• Getting Started

• Creating Presentations

• Saving & Sharing Presentations

• Ten Common Tools

• Collaborating & Customizing PowerPoint 365

• Designing Your Slides

• Moving Slides in PowerPoint Microsoft 365

• Creating Transitions Between Slides

• Adding & Reusing Animations Across Multiple Slides

• Inserting Text

• Formatting Your Presentation

• Protecting Your Presentation

• Using Images

• Using Graphic Elements

• Using Multimedia

• Using Tables & SmartArt

• Using Charts

• Setting Up Slide Shows

4. MO-210: Microsoft Office Specialist – Excel Associate*

• Getting Started

• Entering Data

• Viewing & Printing Worksheets

• Setting Work Preferences

• Ten Common Tools

• Enhancing Worksheets with Visual Elements

• Collaborating Safely

• Troubleshooting Errors

• Automating Tasks

• Formatting Cells & Ranges

• Referencing Cells

• Managing Data

• Using Custom & Conditional Formatting

• Performing Logical & Conditional Calculations

• Analyzing & Forecasting Data

• Adding & Arranging Data

• Working with Macros

• Working with Tables

• Creating & Managing PivotTables

• Exploring Essential Functions

• Using Advanced Functions

• Getting Started with Charts

• Working with Advanced Charts

• Using PivotTables & PivotCharts

5. Microsoft Outlook 365

• Getting Started

• Sending Email

• Managing & Filing Email

• Searching & Organizing Items

• Automating & Collaborating

• Enhancing Email Design

• Adding Attachments & Content to Emails

• Working with Contacts

• Managing the Calendar

• Customizing Your Experience

• Configuring the Outlook Client

• Organizing Emails

• Adding Elements & Printing Emails

• Getting Things Done with Tasks & Notes

• Optimizing Workflows

• Using Calendar Tools & Tasks

• Setting Up the Application

• Illustrating Emails

• Using Contact Tools

• Designing & Shaping Email

• Formatting Email Text

6. Microsoft Teams

• Getting Started

• Organizing Meetings

• Formatting Messages

• Using Messaging, Notification, & Call Tools

• Managing Teams & Channels

• Working with Apps

• Collaborating in Meetings

• Finding & Organizing Files

• Managing Microsoft Teams:

  • Meetings & Events

  • Channels & Chats

  • External Collaboration

  • Managing Security & Compliance

  • Monitoring & Reporting

  • Governance Planning

  • Group & Role Management

  • Clients & Devices

  • Microsoft Teams Environment Management

  • Network Planning & Configuration

  • Assessing & Troubleshooting Issues

  • Security & Compliance in Microsoft Teams

  • Policy Packages

7. Copilot for Microsoft 365

• Introduction to Copilot for Microsoft 365

• Implementing Copilot for Microsoft 365

• Optimizing Communication & Information with Copilot

• Creating Documents Efficiently with Copilot

• Unlocking Productivity with the Microsoft 365 Copilot App

• Managing Knowledge with Copilot in SharePoint & Beyond

• Creating Content with Copilot in Word & Other Apps

• Automating Data Analysis with Copilot in Excel

• Enhancing Communication with Copilot in Outlook & Teams

• Building a Customer Insight Assistant Agent with Copilot

• Performing Actions with Copilot in Outlook

• Automating Data Analysis with Copilot in Excel 365

• Discovering Copilot for Windows 11

• Finding OneDrive for Business Files with Copilot Chat

55 Hours

Note: The vendor certification exams are not required for graduation. Students are responsible for the cost of their own exams.

Occupational Objective:
The objective of this program is to prepare students for professional roles in administration, office management, business operations, and digital productivity by developing advanced proficiency in Microsoft Office 365 applications. Through 130 hours of comprehensive online training, students gain hands-on experience using Word, Excel, PowerPoint, Outlook, Teams, and Microsoft Copilot to create documents, manage data, collaborate effectively, and automate workflows in modern workplace environments.

This program emphasizes real-world applications of Microsoft 365 tools for communication, reporting, scheduling, and project coordination, while introducing learners to the power of AI-driven productivity through Microsoft Copilot. Upon completion, students will be prepared for positions such as Administrative Assistant, Office Coordinator, Executive Assistant, Data Entry Specialist, or Business Operations Associate, equipped with the digital skills essential for success in today’s technology-enabled organizations.

Outline

1. Project Management Essentials

• New Project Manager Essentials

• Defining a Project Scope and Team

• Creating a Project Schedule and Budget

• Managing a Project to Minimize Risk and Maximize Quality

• Navigating Changes and Conflicts in Projects

• Taking Final Steps to Bring a Project to its Close

• Project Selection & Initiation

• Scope, Schedule, & Cost Planning

• Resource & Risk Planning

• Communication, Changes & Documentation

• Controlling Project Work & Closing

• Planning & Controlling the Project Schedule

• Project Management Practical Exercises

• Planning Documents

• Documents & Terminology

• Expert Reflections: Getting Projects Back on Track

• AI SIMULATOR: Project Management Essentials

2. Technical Program Management

• Introduction

• Life Cycle & Activities

• Stakeholder Collaboration & Communication

• Governance & Oversight

• Managing Change in Technical Programs

• Solving Complex Problems in Technical Programs

• Supporting Strategic Alignment

• Addressing Risk in Technical Programs

• Toolbox for the Program Manager

• Assessing Performance & Benefits Delivery

• Final Exam: Technical Program Management

3. Certified Associate in Project Management (CAPM)®*

• Project Management Key Concepts

• Project Roles & Responsibilities

• Project Principles

• Project Lifecycles

• Project Performance Domains

• Stakeholder Performance Domain

• Team Performance Domain

• Development Approach & Life Cycle Domain

• Planning Performance Domain

• Work Performance Domain

• Uncertainty Performance Domain

• Common Project Management Models

• Project Planning Artifacts – Part 1

• Project Planning Artifacts – Part 2

• Project Functions

• Delivery Performance Domain

• Measurement Performance Domain

• Performance Measurement Metrics

• Project Tailoring

• Common Project Management Methods

• Common Project Management Artifacts

• Key Project Management Calculations

• Applying Essential Formulas

• Agile Adaptive Project Management

• Other Adaptive Methodologies

• Business Analysis Framework

• Certified Associate in Project Management (CAPM) Seventh Edition | Practice Test

60 Hours

Occupational Objective:
The objective of this program is to prepare students for entry-level and intermediate roles in software development, data analysis, and automation by developing comprehensive skills in Python programming — from foundational syntax to advanced applications. Through 60 hours of structured online learning, students progress from basic programming logic and data structures to object-oriented design, web development with Flask, concurrent programming, and testing frameworks.

The program emphasizes practical, hands-on coding experience using PyCharm IDE, Excel automation, and API integration to solve real-world problems and build portfolio-ready projects. Upon completion, students will be prepared for positions such as Python Developer, Software Tester, Junior Data Analyst, Automation Specialist, or Application Support Engineer, with the technical proficiency and problem-solving mindset required in today’s technology-driven industries.

Outline

1. An Introduction to Python Programming

• What is Python?

2. Python Novice

• Getting Started with Python: Introduction

• Complex Data Types in Python: Working with Lists & Tuples

• Complex Data Types in Python: Working with Dictionaries & Sets

• Complex Data Types in Python: Shallow & Deep Copies

• Conditional Statements & Loops: If-else Control Structures

• Conditional Statements & Loops: The Basics of for Loops

• Conditional Statements & Loops: Advanced Operations Using for Loops

• Conditional Statements & Loops: While Loops

• Functions in Python: Introduction

• Functions in Python: Gaining a Deeper Understanding

• Functions in Python: Working with Advanced Features

• Final Exam: Python Novice

3. Python Apprentice

• Advanced Python Topics: File Operations

• Advanced Python Topics: Exceptions & Command Line Arguments

• Advanced Python Topics: Modules & Virtual Environments

• Advanced Python Topics: Migrating from Python 2 to Python 3

• Python Classes & Inheritance: Introduction

• Python Classes & Inheritance: Getting Started with Classes

• Python Classes & Inheritance: Working with Inheritance

• Python Classes & Inheritance: Advanced Functionality Using Classes

• Data Structures & Algorithms: Fundamental Data Structures

• Data Structures & Algorithms: Implementing Data Structures

• Data Structures & Algorithms: Sorting Algorithms

• Data Structures & Algorithms: Implementing Sorting Algorithms

• Data Structures & Algorithms: Trees & Graphs

• Data Structures & Algorithms: Implementing Trees & Graphs

• Final Exam: Python Apprentice

4. Python Journeyman

• Python Unit Testing: Introduction to unittest Framework

• Python Unit Testing: Advanced Testing Using unittest

• Python Unit Testing: Testing Using pytest

• Python Unit Testing: Testing Using doctest

• Python Requests: HTTP Requests with Python

• Flask in Python: Introduction to Web Frameworks & Flask

• Flask in Python: Building a Simple Website

• Flask in Python: User Interactions in Flask Applications

• Flask in Python: User Authentication

• Python Concurrent Programming: Introduction

• Python Concurrent Programming: Multithreading

• Python Concurrent Programming: Multiprocessing

• Python Concurrent Programming: Asynchronous Executions

• Final Exam: Python Journeyman

5. Pythonista (Advanced / Professional)

• Introduction to Using PyCharm IDE

• Excel with Python: Working with Excel Spreadsheets

• Excel with Python: Performing Advanced Operations

• Excel with Python: Constructing Data Visualizations

• Socket Programming in Python: Introduction

• Socket Programming in Python: Advanced Topics

• Python Design Patterns: Principles of Good Design

• Python Design Patterns: Creational Design Patterns

• Python Design Patterns: Structural Design Patterns

• Python Design Patterns: Behavioral Design Patterns

• Final Exam: Pythonista

110 Hours

Occupational Objective:
The objective of this program is to prepare students for dynamic careers in sales, marketing, and product managementby developing practical skills in customer engagement, market research, branding, pricing strategies, and product lifecycle management. Through 110 hours of online, industry-relevant training, students learn to apply proven methodologies for prospecting, negotiating, storytelling, and consultative selling—while mastering the fundamentals of marketing communication, digital branding, and customer success management.

This program emphasizes a cross-functional understanding of the modern marketplace, integrating leadership, strategic thinking, and data-driven decision-making to enhance performance across business functions. Upon completion, students will be prepared for roles such as Sales Representative, Marketing Associate, Product Coordinator, Customer Success Specialist, or Business Development Executive, equipped with the technical and interpersonal skills necessary to drive growth in competitive, fast-paced industries.

Outline

1. Selling Essentials

• Making the Choice to Sell

• Optimizing Time Management for Successful Sales Preparation

• Building Strong Client Relationships

• Mastering Advanced Questioning Techniques

• Developing Sales Strategies for Objections, Leads, and Deals

• Staying Motivated and Growing Personally

• Utilizing Advanced Sales and Negotiation Strategies

• Applying a "Just Do It" Mindset to Master Practical Sales Skills

• Prospecting: Panning for Sales Gold

• The Discovery Meeting: Starting Off on the Right Foot

• The Value Proposition: Getting Your Pitch Right

• Turning Objection into Opportunity during a Sales Call

• The First Steps in Negotiating

• Negotiating Well and Going for the Close

• Negotiating the Best Solution

• Essentials of Advertising

• Leadercamp on-demand: Crushing Your Sales Quota by Leading with Empathy

• The Art of Great Consulting Leadercamp: Sessions 1–4 Replay

2. Marketing Essentials

• Marketing: The Process and Functions that Build Customer Relationships

• Creating Brands through People and Planning

• The Four Ps: Essential Factors in Marketing

• Building Trust: Ethics and the Marketing Mix

• Applying Competitive Advantage to Marketing Strategies

3. Sales Methodologies

Books & Summaries:

• Unlimited Sales Success: 12 Simple Steps for Selling More Than You Ever Thought Possible

• What Got You Here Won’t Get You There in Sales

• One Perfect Pitch: How to Sell Your Idea, Product, Business—or Yourself

• The Collaborative Sale: Solution Selling in a Buyer Driven World

• Smart Calling: Eliminate the Fear, Failure, and Rejection from Cold Calling

• Consultative Selling: The Hanan Formula for High-Margin Sales

• World-Class Selling: New Sales Competencies

4. Public Relations

• Strategies for the Modern Public Relations Professional

• Writing Skills for Public Relations

5. Market Research

Books & Resources:

• Emerging Markets: Strategies for Competing in the Global Value Chain

• The Handbook of Mobile Market Research: Tools and Techniques

• Survey Basics

6. Brand Management

• Leadercamp on-demand: Brand You, Brand Us

• Creating Brands through People and Planning

7. Pricing and Distribution

Books & Resources:

• Pricing: Managing an Essential Pillar of Profitability

• Pricing for Profit: How to Develop a Powerful Pricing Strategy

• Innovative Pricing Strategies to Increase Profits, Second Edition

• 100 Practical Ways to Improve Customer Experience

8. Customer Success Management

• Providing a Great Customer Experience

• Customer Empathy and Rapport Building

• Customer Service: Engaging with Customers

• Customer Service: Generating Effective Solutions

• Embracing a Customer-obsessed Mentality

• AI SIMULATOR: Customer Service – Refund Request

9. Product Management

• Product Management: An Overview

• Product Management: Building a Product Strategy

• Product Management: Metrics for Product Managers

• Product Management: Building a Product Roadmap and Agile Product Management

• Product Management: Competitive and Market Analytics

• Product Management: Create a Go-to-Market Plan

• Product Management: Designing and Running Experiments

• Product Management: Communication for Product Managers

• Product Management: Understanding and Developing Customers

• Product Management: Market Research Basics