Administrative Support

with Windows 11, Office 365, Gmail, and QuickBooks - Online

 
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About the Program

The Administrative Support program provides learners with the essential digital and organizational skills needed to excel in today’s technology-driven office environments. Through guided, hands-on training, participants learn how to manage daily administrative tasks using industry-standard tools such as Windows 11, Microsoft Office 365, Gmail, and QuickBooks Online.

Students gain practical experience in document creation, email and calendar management, online collaboration, and digital recordkeeping. The program also introduces key accounting and bookkeeping functions—such as invoicing, expense tracking, and financial reporting—within QuickBooks Online, helping learners understand how administrative roles connect to business operations.

By the end of the program, graduates are equipped with the technology skills, communication techniques, and organizational strategies required to provide reliable administrative support in a wide range of business settings, whether in-office or remote.

Tuition & Program Info

To learn more about ETI’s tuition and financial aid options, click here.

TUITION: $2,849.00
EXAM VOUCHERs INCLUDED WITH TUITION

Prerequisites:

HS diploma/GED, basic computer networking skills and familiarity with the internet

Program Includes:

  • 64 synchronous training hours with a live instructor:

    • 4 synchronous hours per week – 16 weeks – 4 months

  • 88 asynchronous homework time

  • E-books

  • Certification exam voucher for:

    • MO-110: Microsoft Office Specialist: Word Associate

    • MO-310: Microsoft Office Specialist: PowerPoint Associate

    • MO-210: Microsoft Office Specialist: Excel Associate

Course Outline

Windows 11

  • Getting Started in Windows 11

  • Accessing and Managing Files

  • Organizing and Searching for Files

  • Using the Universal Apps

  • Managing Programs and File Types

  • Exploring the Productivity Tools

  • Protecting and Backing-up Data

  • Configuring System Properties

  • Customizing the System Appearance

  • Configuring and Optimizing a System

  • Exploring the Accessibility Tools

  • Managing User Accounts

  • Discovering Copilot

Microsoft Office 365

  • Word 365

    • Opening and Setting Up

    • Creating, Opening and Saving Documents

    • Editing Documents

    • Formatting Documents

    • Using Find and Replace Tools

    • Sharing and Collaborating on a Document

    • Structuring Documents

    • Shaping Documents

    • Illustrating Documents

    • Creating Graphics and Diagrams

    • Adding Data and Calculations

    • Using Table Tools

    • Using Research tools

    • Creating Forms

    • Creating Bulk Mailings

    • Using the Publishing Tools

    • Configuring the Application

  • Excel 365

    • Navigating the Interface

    • Managing Workbooks

    • Inserting and Manipulating Data

    • Formatting Data

    • Visualizing Data in Tables and Charts

    • Using Collaboration Tools

    • Custom and Conditional Formatting

    • Finding and Grouping Data

    • Sorting and Filtering Data

    • Referencing Data

    • Forecasting and Solving Problems

    • Creating Charts and Graphics

    • Working with Different Chart Styles

    • Working with Excel Tables

    • Inserting PivotTables

    • Work with Data in PivotTables

    • Using Conditional Formulas

    • Finding and Analyzing Information with Formulas

    • Configuring Options and Settings

    • Managing Data

    • Getting to Know Macros in Excel

  • Powerpoint 365

    • Getting Started

    • Creating Presentations

    • Saving Presentations

    • Inserting and Manipulating Text

    • Formatting Presentations

    • Enhance presentation Designs

    • Using Multimedia

    • Adding Data

    • Creating Graphics and Diagrams

    • Organizing Presentation Assets

    • Sharing and Collaborating

    • Adding Animations

    • Preparing and Delivering Slideshows

    • Configuring PowerPoint

  • Outlook 365

    • Setting Up

    • Sending and Receiving Emails

    • Illustrating Emails

    • Contact Tools

    • Calendar Tools

    • Formatting Email Text

    • Designing and shaping Email

    • Proofing Email

    • Tagging, Sorting and Filtering Email

    • Organizing Emails

    • Optimizing Workflows

    • Configuring the Client

  • Teams 365

    • Sign-in and Setup

    • Organizing your Teams and Channels

    • Using the Conversation Tools

    • Creating, Finding and Sharing information

    • Using the Call and Meeting tools

Gmail

  • Getting Started

  • Sending and Receiving E-mails

  • Formatting E-mails

  • Organizing E-mails

  • Finding E-mails

  • Using the Contact Tools

  • Using, Managing, and Configuring the Calendar

  • Using Applications and Add-ons

  • Customizing Gmail and Managing Accounts

QuickBooks

  • Installing and setting-up the Application

  • Getting Better Acquainted with QuickBooks Desktop Pro

  • Working with Files, Documents, and Reports

  • Managing Accounts, Vendors, and Inventory

  • Dealing with Customers, Sales, and Tax

  • Setting-up Invoicing, Bills, and Payment