Administrative
Basic Skills

About the Program

This online program combines the skills needed to successfully maintain an office into one learning bundle. A well-run office reduces miscommunications and helps to eliminate common errors. Within these workshops students will learn Administrative Office Procedures, Administrative Support, Archiving and Records Managements, Basic Bookkeeping, Business Writing, Executive and Personal Assistant, Meeting Management, Organizational Skills, Social Media in the Workplace, and Supply Chain Management. Participants will learn the core skills that will help them use their resources efficiently, manage their time wisely, communicate effectively, and collaborate with others skillfully.

This program is self-paced. Self-paced programs create a unique learning experience that allows students to learn independently and at a pace that best suits them.

Tuition: $397

Duration: 88 Hours

Students have full access to the program for 1 year.

Prerequisites: HS diploma/GED, basic computer skills and familiarity with the internet

To learn more about ETI’s tuition and financial aid options, click here.

Course Outline

Administrative Office Procedures

  • Why Your Office Needs Administrative Procedures

  • Gathering the Right Tools

  • Identifying Procedures to Include

  • Top Five Procedures to Record

  • What to Include in Your Binder I

  • What to Include in Your Binder II

  • Organizing Your Binder

  • What Not to Include in the Procedure Guide

  • Share Office Procedure Guide

  • Successfully Executing the Guide

Administrative Support

  • Getting Organized Part One

  • Getting Organized Part Two

  • Managing Time

  • Getting It All Done on Time

  • Special Tasks

  • Verbal Communication Skills

  • Non-Verbal Communication Skills

  • Empowering Yourself

  • The Team of Two

  • Taking Care of Yourself

Archiving and Records Management

  • Understanding Records

  • Management of Records

  • Context I

  • Context II

  • Classification

  • Paper-Based Systems

  • Electronic Records

  • Hybrid Systems

  • Appraisals and Systems

  • Record Maintenance

Basic Bookkeeping

  • Basic Terminology I

  • Basic Terminology II

  • Accounting Methods

  • Keeping Track of Your Business

  • Understanding the Balance Sheet

  • Other Financial Statements

  • Payroll Accounting/Terminology

  • End of Period Procedures

  • Financial Planning, Budgeting and Control

  • Auditing

Business Writing

  • Working with Words

  • Constructing Sentences

  • Creating Paragraphs

  • Writing Meeting Agendas

  • Writing Emails

  • Writing Business Letters

  • Writing Proposals

  • Writing Reports

  • Other Types of Documents

  • Proofreading and Finishing

Collaborative Business Writing

  • What is Collaborative Business Writing?

  • Types of Collaborative Business Writing

  • Collaborative Team Members

  • Collaborative Tools and Processes

  • Setting Style Guideline

  • Barriers to Successful Collaborative Writing

  • Overcoming Collaborative Writing Barriers

  • Styles of Dealing with Conflict

  • Tips for Successful Business Writing Collaboration

  • Examples of Collaborative Business Writing

Executive and Personal Assistant

  • Working with Your Manager

  • Administrative Soft Skills

  • Effective Time Management

  • Meeting Management

  • Tools of the Trade I

  • Tools of the Trade II

  • Being and Effective Gatekeeper

  • Organizational Skills

  • Confidentiality Guidelines

  • Special Tasks

Meeting Management

  • Planning and Preparing I

  • Planning and Preparing II

  • Setting up the Meeting Space

  • Electronic Options

  • Meeting Roles and Responsibilities

  • Chairing a Meeting I

  • Chairing a Meeting II

  • Dealing with Disruptions

  • Taking Minutes

  • Making the Most of Your Meeting

Organizational Skills

  • Remove the Clutter

  • Prioritize

  • Scheduling Your Time

  • To Do Lists

  • Paper and Paperless Storage

  • Organizing Your Work Area

  • Tools to Fight Procrastination

  • Organizing Your Inbox

  • Avoid the Causes of Disorganization

  • Discipline is the Ket to Stay Organized

Social Media in the Workplace

  • What is Social Media?

  • Defining Your Social Media Policy I

  • Defining Your Social Media Policy II

  • Creating a Living Document

  • Keeping an Eye on Security

  • Rules to Follow When Posting I

  • Rules to Follow When Posting II

  • Benefits of Social Media

  • The Pitfalls of Social Media

  • Listen to Your Customers

Supply Chain Management

  • Why Supply Chain Management?

  • Key Terms I

  • Key Terms II

  • Three Levels of Supply Chain Management

  • Five Stages of Supply Chain Management

  • The Flows of Supply Chain Management

  • Inventory Management

  • Supply Chain Groups

  • Tracking and Monitoring

  • Supply Chain Event Management