BOS Course Listing

Overview

Course Listing

CMM101 Communication Skills at Work

36 Hours

Prerequisite: None

  • Communicating Internationally

  • Getting Results through Personal Power

  • Working with Difficult People

  • Managing and Controlling Anger

  • Cross Cultural Communication

  • Communicating with Senior Executives

  • Effective Business Meetings

  • Effective Business Writing

  • Writing a Business Case

  • Using E-Mail Effectively in the Workplace

  • Essential Skills for Professional Telephone Calls

  • Practical Grammar for Business Writing

  • Making the most of your Presentations

  • Skills for Communication Success

  • Developing your Listening Skills

  • Developing Effective Negotiation Skills

  • The Art of Feedback

  • Dealing with Workplace Conflict

  • Achieving Emotional Intelligence

  • Communicating Tactfully and Diplomatically

  • Storytelling Basics

  • Note-Taking Skills

OFF365A Microsoft Office 365 – Part 1

40 Hours
In addition, students get an additional 44 hours of virtual practice lab in Word, Excel, and PowerPoint.

Prerequisite: None

  • Word

    • Intermediate Word

    • Beginning Word

  • Excel

    • Beginning Excel

    • Intermediate Excel

    • Advanced Excel

  • PowerPoint

    • Beginning PowerPoint

    • Intermediate PowerPoint

    • PowerPoint Best Practices

MGM202 Certified Associate in Project Management Exam Prep

36 Hours

Prerequisite: CMM101

  • Project Management Introduction

  • Project Fundamentals

  • The Process Groups

  • Project Initiation and Planning

  • Managing Project Work

  • Project Changes and Closing

  • Capturing, Analyzing, and Using Project Lessons Learned

  • Strategically Focused Project Management

  • Plan and Define Project Scope

  • Create Work Breakdown Structure

  • Validate and Control Scope

  • Define and Sequence Activities

  • Develop the Project Schedule

  • Control the Project Schedule

  • Creating a Project Budget

  • Keeping Your Project on Budget

  • Planning Quality Management

  • Manage and Control Quality

  • Quality Methodologies and Standards for Project Management

  • Plan and Acquire Resources

  • Develop and Manage Resources

  • Plan and Manage Communications

  • Monitor Project Communications

  • Planning Risk Management

  • Identifying Risk

  • Analyzing Risk

  • Responding to Risk

  • Procurement Planning

  • Procurement Management

  • Planning Stakeholder Engagement

  • Managing Stakeholder Engagement

  • Mentoring Certified Associate in Project Management (CAPM): mentors are available to help students with their studies. Students can reach them by entering a Mentored Chat Room or by using the Email My Mentor service.

  • TestPrep Certified Associate in Project Management (CAPM): used to test your knowledge on the skills and competencies being measured by the vendor certification exam. TestPrep can be taken in either Study or Certification mode.

COM111 A+ 220-1101 Exam Prep

40 Hours
In addition, students get an additional 14 hours of virtual practice lab.

Prerequisite: None

1.0 Mobile Devices

  • Install and configure laptop hardware and components

  • Compare and contrast the display components of mobile devices

  • Set up and configure accessories and ports of mobile devices

  • Configure basic mobile-device network connectivity and application support

2.0 Networking

  • Compare and contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes

  • Compare and contrast common networking hardware

  • Compare and contrast protocols for wireless networking

  • Summarize services provided by networked hosts

  • Given a scenario, install and configure basic wired/wireless small office/home office (SOHO) networks

  • Compare and contrast common network configuration concepts

  • Compare and contrast Internet connection types, network types, and their features

  • - Given a scenario, use networking tools

3.0 Hardware

  • Explain basic cable types and their connectors, features, and purposes

  • Given a scenario, install the appropriate RAM

  • Given a scenario, select and install storage devices

  • Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on cards

  • Given a scenario, install or replace the appropriate power supply

  • Given a scenario, deploy and configure multifunction devices/ printers and settings

  • Given a scenario, install and replace printer consumables

4.0 Virtualization and Cloud Computing

  • Summarize cloud-computing concepts

  • Summarize aspects of client-side virtualization

5.0 Hardware and Network Troubleshooting

  • Given a scenario, apply the best practice methodology to resolve problems

  • Given a scenario, troubleshoot problems related to motherboards, RAM, CPU, and power

  • Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays

  • Given a scenario, troubleshoot video, projector, and display issues

  • Given a scenario, troubleshoot common issues with mobile devices

  • Given a scenario, troubleshoot and resolve printer issues

  • Given a scenario, troubleshoot problems with wired and wireless networks

BUS221 Business Continuity and Digital Transformation

36 Hours

Prerequisite: CMM101

  • Business continuity
    Business Continuity Planning
    Working Remotely
    Post-Pandemic Workplace

  • Digital transformation
    Agile Methodologies
    Agile Mindset and Culture
    Big Data
    Championing Digital Transformation
    Continuous Learning
    Cross-Functional Collaboration
    Digital Transformation Strategy
    Social Media Marketing
    Virtual Collaboration.

PM224 Project Management and Leadership

36 Hours

Prerequisite: CMM101

Management Fundamentals

  • First Time Manager Essentials

  • Leveraging Key Management Techniques

  • Managing Employee Performance

Success with Management

  • Advanced Management Techniques

  • Managing a Multi-generational Workforce

  • Managing in Difficult Times

  • Achieving Success through Delegation

  • Empowering Employees

  • Managing Technical Teams

  • Coaching to Drive Success

  • Final Exam

Leadership

  • Developing Leadership Skills

  • Leveraging Leadership Techniques

  • Creating a Positive Atmosphere

  • Improving Leadership Skills

  • Women in Leadership

  • Leading Virtual Teams

  • Business Acumen Essentials

  • Organizational Awareness

  • Performance Measurement

  • Inspiring and Developing as a Leader

  • Generating Creative Ideas

OFF365B Microsoft Office 365 – Part 2

40 Hours
In addition, students get an additional 15 hours of virtual practice lab in Outlook.

Prerequisite: OFF365A

  • Outlook

    • Beginning Outlook

    • Intermediate Outlook

  • Beginning Access

  • SharePoint for End Users

  • Skype for Business

  • Publisher

COM113 A+ 220-1102 Exam Prep

40 Hours
In addition, students get an additional 14 hours of virtual practice lab.

Prerequisite: None

1.0 Operating Systems

  • Compare and contrast common operating system types and their purposes

  • Compare and contrast features of Microsoft Windows versions

  • Summarize general OS installation considerations and upgrade methods

  • Given a scenario, use appropriate Microsoft command line tools

  • Given a scenario, use Microsoft operating system features and tools

  • Given a scenario, use Microsoft Windows Control Panel utilities

  • Summarize application installation and configuration concepts

  • Given a scenario, configure Microsoft Windows networking on a client/desktop

  • Given a scenario, use features and tools of the Mac OS and Linux client/desktop operating systems

2.0 Security

  • Summarize the importance of physical security measures

  • Explain logical security concepts

  • Compare and contrast wireless security protocols and authentication methods

  • Given a scenario, detect, remove, and prevent malware using appropriate tools and methods

  • Compare and contrast social engineering, threats, and vulnerabilities

  • Compare and contrast the differences of basic Microsoft Windows OS security settings

  • Given a scenario, implement security best practices to secure a workstation

  • Given a scenario, implement methods for securing mobile devices

  • Given a scenario, implement appropriate data destruction and disposal methods

  • Given a scenario, configure security on SOHO wireless and wired networks

3.0 Software Troubleshooting

  • Given a scenario, troubleshoot and resolve printer issues

  • Given a scenario, troubleshoot and resolve PC security issues

  • Given a scenario, use best practice procedures for malware removal

  • Given a scenario, troubleshoot mobile OS and application issues

  • Given a scenario, troubleshoot mobile OS and application security issues

4.0 Operational Procedures

  • Compare and contrast best practices associated with types of documentation

  • Given a scenario, implement basic change management best practices

  • Given a scenario, implement basic disaster prevention and recovery methods

  • Explain common safety procedures

  • Explain environmental impacts and appropriate controls

  • Explain the processes for addressing prohibited content/ activity, and privacy, licensing, and policy concepts

  • Given a scenario, use proper communication techniques and professionalism

  • Identify the basics of scripting

  • Given a scenario, use remote access technologies

DEV201 Basics in Personal Career Development

36 Hours

Prerequisite: None

  • Perseverance at Work

  • Building, Rebuilding, and Sustaining Trust

  • Polishing Your Professional Edge

  • Improving Your Work/Life Balance

  • Navigating through Organizational Change

  • Improving Your Personal Productivity

  • Diversity on the Job

  • Creativity in the Workplace

  • Managing Your Career

  • 360 Degree Relationships

  • Business Ethics Essentials

  • Public Speaking Strategies

  • Performing Under Pressure

  • Time Management

  • Discovering Your Strengths

  • Overcoming Procrastination

  • Improving Your Memory

  • Improving Your Reading Speed

  • Unconscious Bias

  • Facing Problems and Making Decisions

  • Developing Your Critical Thinking Skills

  • Creating Lasting Organizational Change

  • Developing a Growth Mindse

  • Mentor Relationships

  • Dealing with Setbacks

  • Digital Economy Skills

SVR111 Customer Service Skills

36 Hours

Prerequisite: none

Essentials in Customer Service

  • Rapport Building in Customer Service

  • Providing On-site Customer Service

  • Providing Telephone Customer Service

  • Providing Effective Internal Customer Service

  • Facing Confrontation in Customer Service

  • Designing a Customer Service Strategy

Customer Service Skills

  • Interacting with Customers

  • Communicating Effectively with Customers

  • Controlling Conflict, Stress, and Time in a Customer Service Environment

  • Dealing with Customer Service Incidents and Complaints

  • Polishing Your Skills for Excellent Customer Service

ITIL Foundation v4 Edition

  • Mentoring ITIL® Foundation: mentors are available to help students with their studies. Students can reach them by entering a Mentored Chat Room or by using the Email My Mentor service.

  • TestPrep ITIL® Foundation: used to test your knowledge on the skills and competencies being measured by the vendor certification exam. TestPrep can be taken in either Study or Certification mode.

  • Introduction

  • Key Concepts of Service Management

  • Key Concepts

  • The Service Value System

  • The Service Value Chain

  • The Guiding Principle

  • General Management Practices

  • Service Management Practices (Part 1)

  • Service Management Practices (Part 2)

COM223 Internet and Network Fundamentals

40 Hours

Prerequisite: COM113

  • Facebook for Web

    • Sign-In and Setup

    • Finding and Interacting with Friends

    • Using the News Feed

    • Posting Updates

    • Photo Tools

    • Group Tools

    • Creating and Managing Pages

    • Creating and Organizing Events

    • Private Communication Tools

    • Privacy and Security Settings

  • Facebook Business

    • Building your Page Reach

    • Setting Up a Page

    • Creating Page Posts

  • YouTube for Web

    • Searching and Viewing Videos

    • Publishing Videos and Managing Channels

    • Creating and Editing Videos

  • Buffer for Business Users

    • Sign-In and Account Creation

    • Managing Social Media Activity

  • Tumblr for Web

    • Getting Started with Blogs

    • Blog Authoring Tools

    • Finding Blogs

  • LinkedIn for Web

    • Setting Up a Profile

    • Managing Contacts and Connections

    • Posting Updates and Messages

    • Using Networking Tools

    • Using Groups

    • Configuring an Account

  • Twitter for Web

    • Signing In and Setting Up

    • Following Users

    • Configuring the Service

    • Finding Content

    • Sending Tweets

  • Twitter for Professionals

    • Promoting a Business and Engaging with Users

    • Analyzing Audiences and User Behavior

    • Using Twitter Media Studio

  • Pinterest for Web

    • Finding Pins and Sharing Boards

    • Adding and Sharing Pins

  • IT Security for End Users

    • IT Security Fundamentals

    • Using Corporate Devices Securely

    • Secure Corporate Communications and Networking

  • Cybersecurity 101

    • Session and Risk Management

    • Auditing and Incident Response

  • Cloud Computing for the Business User

    • Concepts and Moving to the Cloud

    • Cloud Computing Technology Fundamentals

    • Overview

    • Virtualization and Data Centers

    • Storing and Managing Cloud Data

    • Migrating to the Cloud

    • Identity, Presence, and Privacy

    • Cloud Security

COM224 Network+ Exam Prep

40 Hours
In addition, students get an additional 27 hours of virtual practice lab.

Prerequisite: COM113

  • Mentoring CompTIA N10-007 Network+: mentors are available to help students with their studies. Students can reach them by entering a Mentored Chat Room or by using the Email My Mentor service.

  • Ports and Protocols and the OSI Model

  • Routing, Switching, & IP Addressing

  • Network Topologies & Technologies

  • Cloud Concepts, Network Services, & Cabling Solutions

  • Networking Devices

  • Network Storage, Virtualization, & WAN Technologies

  • Documentation and Diagrams & Business Continuity

  • Network Monitoring & Remote Access Methods

  • Policies and Best Practices

  • Security Devices, Wireless Security, & Access Control

  • Network Attacks & Device Hardening

  • Mitigation Techniques

  • Troubleshooting Methodology & Tools

  • Troubleshooting Connectivity & Performance Issues

  • Troubleshooting Common Network Service Issues

  • TestPrep N10-007 CompTIA Network+: used to test your knowledge on the skills and competencies being measured by the vendor certification exam. TestPrep can be taken in either Study or Certification mode.

MGM203 Sales, Marketing, Team Building and Strategic Planning

36 Hours

Prerequisite: CMM101

Marketing

  • Essential Marketing Strategies

  • Essentials of Public Relations

  • Marketing in the Digital Age

Sales Foundations

  • Prospecting: Panning for Sales Gold

  • The Discovery Meeting: Starting Off on the Right Foot

  • The Value Proposition: Getting Your Pitch Right

  • Turning Objection into Opportunity During a Sales Call

  • Negotiating Well and Going for the Close

Strategic Planning

  • Fundamentals of Business Planning

  • Thinking Strategically and Managing Risks

  • Strategic Risk-Taking

  • The Quality Management of Data

  • Business Sustainability

Team Building

  • Leveraging Team Leadership Skills

  • Optimizing Performance on a Team

  • Making a Pitch

  • Virtual Teams

OFF201 Modern Office Technical Skills

40 Hours
In addition, students get an additional 17 hours of virtual practice lab in Digital Literacy.

Prerequisite: OFF116

  • Adobe Photoshop CC 2015

    • Basics

    • File Types and Color Editing

    • Selection Tools and Techniques

    • Layers and Type

    • Enhancement Tools and Techniques

    • Cloning and Editing

    • Paths and Techniques

  • Adobe Illustrator CC 2015

    • Introduction

    • Fundamentals

    • Drawing

    • Working with Text

    • Tools

    • Working with the Pen Tools and Objects

    • Gradients and Bitmap Images

    • Advanced Tools and Effects

  • Microsoft Office Visio 2016

    • Getting Started

    • Creating and Managing Diagrams

    • Designing and Enhancing Diagrams

    • Collaborating, Evaluating, and Saving Diagrams

    • Creating, Saving, and Sharing Documents

    • Formatting and Structuring Documents

    • Inserting Shapes and Images

    • Creating Data Graphics & Reports

  • Windows 10 for End Users

    • Signing In and First View

    • Hardware, Software and Security Settings

    • Customizing Windows 10

    • New Features

    • Browsing with Edge

    • Cortana

    • Using Screenshot Tools

    • Protecting and Backing Up Data

    • Configuring Network and Share Settings

BA221 Business Analysis

36 Hours

Prerequisite: CMM101

  • Business Analysis Overview

  • BA Planning and Monitoring Knowledge Area

  • BA Elicitation and Collaboration Knowledge Area

  • RADD Knowledge Area: Part 1

  • RADD Knowledge Area: Part 2

  • The Solution Evaluation Knowledge Area

  • BA Analytical Techniques

  • BA Activities and Tools

  • BA Documentation and Criteria

  • Personal Skills for Effective BA

  • BA Professional Effectiveness Competencies

  • Perspectives for Effective Business Analysis

COM333 Cloud+

40 Hours
In addition, students get an additional 10 hours of virtual practice lab.

Prerequisite: COM224

  • Mentoring CV0-002 CompTIA Cloud+: mentors are available to help students with their studies. Students can reach them by entering a Mentored Chat Room or by using the Email My Mentor service.

  • Planning Cloud Deployments

  • Planning Cloud Networking

  • Planning Cloud Compute Resources

  • Planning Cloud Storage Resources

  • Planning Cloud Migration and Extensions

  • Security Configurations and Compliance Controls

  • Security Technologies and Automation Techniques

  • System Patching and Maintenance

  • Disaster Recovery

  • Performance Management

  • Troubleshooting Deployments