Management Skills Online Training

Enroll in Individual Courses or the Full Program to Save $1400

Questions or comments? Contact us for more information.

Prerequisites: HS Diploma/GED, basic PC skills, familiarity with the Internet, and two years of work experience in an office environment


Partnership with the City University of New York (CUNY)

Queens College Professional & Continuing Studies (PCS) and Emerging Technologies Institute (ETI) have partnered to deliver ETI’s online career training programs to potential students interested in the option of online instruction.

Select one option:
1. Register with Queens College – Complete the PCS Registration Form
2. Register with ETI – Complete the ETI enrollment agreement (OLT-TRM)

Once registered, click on “Enroll Today” to process your payment.

Financial Assistance is available:

Management Skills – Online Training

Our online management skills training program aids in the understanding of essential responsibilities involved when directing others, and teaches the practices to employ in order to meet those responsibilities.

Most new managers don’t realize how much their new role differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different.

As a manager, your role is not only to supervise, but also to lead, develop, and direct your employees both individually and collectively to accomplish organizational goals.

As a manager you are also most likely juggling multiple responsibilities at once. In order to accomplish everything you have on your plate, you must identify those tasks which can be handled by others familiar with your work so you can focus on the more time-consuming and demanding responsibilities on your list. Trusting your direct reports and delegating some tasks to them is key to performing effectively as a manager and supports employee development.

A main goal of managing is developing your direct reports. This involves not only coordinating their work in a way so your organization’s business objectives are met, but also empowering them and providing opportunities for them to meet their own professional development objectives.

Occupational objective of our online management skills training program: Supervisor, Team Leader, Departmental Head, Director, Executive

Program: 134 clock hours


Course Listing – Online Management Skills Training Program


Regularly $4,950

Course Delivery Online
Duration 14-Week Term
$25 Registration Fee Included in Price
Certificate/Diploma Yes with Final Score
Availability Now Available

Enroll in individual courses below – Or enroll in full program to save $1400




 MGM201IL The Fundamentals of Business Crises Management

  • Is Your Company Prepared for a Crisis?

MGM211IL Managing Organizational Change

  • Managing Change: Understanding Change
  • Managing Change: Building Positive Support for Change
  • Managing Change: Dealing with Resistance to Change
  • Managing Change: Sustaining Organizational Change

MGM221IL Business Coaching Essentials

  • Business Coaching: Getting Ready to Coach
  • Business Coaching: Conducting Coaching Sessions
  • Business Coaching: Building the Coaching Relationship
  • Business Coaching: Using Different Coaching Styles

MGM231IL Management Essentials

  • Management Essentials: Directing Others
  • Management Essentials: Delegating
  • Management Essentials: Developing Your Direct Reports
  • Management Essentials: Confronting Difficult Employee Behavior
  • Management Essentials: Managing a Diverse Team
  • Management Essentials: Treating Your Direct Reports Fairly
  • Management Essentials: Caring about Your Direct Reports

MGM233IL First Time Manager Essentials

  • First Time Manager: Understanding a Manager’s Role
  • First Time Manager: Challenges
  • First Time Manager: Meeting Expectations
  • Adopting the Appropriate Management Style

 MGM241IL Performance Appraisal Essentials

  • Performance Appraisal Essentials: Planning for Appraisals
  • Performance Appraisal Essentials: Conducting Traditional Appraisals
  • Performance Appraisal Essentials: 360-degree Appraisals
  • Selecting the Appropriate Performance-appraisal Method

 MGM235IL Talent Management Essentials

  • Talent Management: Basics
  • Talent Management: Planning
  • Talent Management: Acquiring Talent
  • Talent Management: Developing and Engaging Talent
  • Talent Management: Retaining Talent

MGM251IL Essentials of Managing Technical Professionals

  • Transitioning from Technical Professional to Management
  • Strategies for Transitioning to Technical Management
  • Managing Technical Professionals

 MGM261IL Workforce Generations

  • Managing Workforce Generations: Introduction to Cross-generational Employees
  • Managing Workforce Generations: Working with a Multigenerational Team
  • Managing Workforce Generations: Working with the 21st-century Generation Mix




MGM301IL Managing Experts

  • Meeting the Needs of Your Experts
  • Overcoming Challenges When Managing Experts

MGM311IL Advanced Management Skills

  • Developing a High-performance Organization
  • Cross-functional Strategic Management
  • Managing for Rapid Change and Uncertainty
  • Managing High Performers
  • Managing New Managers
  • Managing Experienced Managers
  • Assessing Employees for Cultural Adaptability
  • Considering Key Features of a Policy and Procedure Manual

MGM321IL Strategies for Successful Employee On-boarding

  • Strategies for Successful Employee Onboarding: An Introduction
  • Strategies for Successful Employee Onboarding: Getting Started
  • Strategies for Successful Employee Onboarding: Assessing Program Success

 MGM331IL Managing during Difficult Times

  • Communicating during Difficult Times
  • Managing Resources during Difficult Times
  • Managing Attitudes during Difficult Times

 MGM341IL Dismissing an Employee

  • Preparing to Dismiss an Employee
  • Managing the Dismissal of an Employee

 MGM351IL Delegation Essentials

  • Delegation Essentials: An Introduction to Delegating
  • Delegation Essentials: The Delegation Process
  • Delegation Essentials: Overcoming Delegation Problems

MGM361IL Business Execution

  • Business Execution: Understanding the Fundamentals
  • Business Execution: Crafting a Business Strategy that Executes
  • Business Execution: Linking Strategy to People and Operations
  • Business Execution: Monitoring and Evaluating Initiatives
  • Pave your own path

 MGM371IL Essential Mentoring Techniques

  • Essential Mentoring Techniques: Mentoring Fundamentals
  • Essential Mentoring Techniques: Designing and Initiating Mentoring Programs
  • Essential Mentoring Techniques: Building and Maintaining Mentoring Relationships
  • Essential Mentoring Techniques: Evaluating and Ending the Mentoring Program

 MGM401IL Thinking Like a CFO

  • Thinking Like a CFO: Mind-set and Financial Priorities
  • Thinking Like a CFO: Making Financial Decisions
  • Thinking Like a CFO: Preparing and Presenting a Business Case
  • Thinking Like a CFO: Managing Risk




 MGM402IL Essentials of Facilitating

  • Using Facilitation Skills as a Manager
  • Facilitating Collaborative Processes
  • Challenges of Facilitating

 MGM411IL Effectively Managing Top Performers

  • Engaging Top Performers
  • Retaining Top Performers
  • Overcoming Challenges of Managing Top Performers

 MGM421IL Managing Problem Performance

  • Recognizing and Diagnosing Problem Performance
  • First Steps for Turning Around a Performance Problem
  • Using Progressive Discipline to Correct Problem Performance
  • Preventing Problem Performance

MGM423IL Difficult Conversations

  • Preparing for a Difficult Conversation
  • Having a Difficult Conversation
  • Handling Difficult Conversations Effectively

 MGM431IL Performance Management

  • Planning for Performance
  • Monitoring and Improving Performance
  • Reviewing and Rewarding Performance

Coaching for Results

  • Beginning Your Coaching Engagement
  • Coaching Techniques that Drive Change
  • Coaching to Drive Performance

Effective Delegation

  • Achieve Your Objectives through Effective Delegation
  • The Delegation Process
  • Successful Delegation: Supervise and Encourage
  • Use Delegation to Develop Your Team

First Time Manager Essentials

  • The Reality of Being a First-time Manager
  • Facing Challenges as a First-time Manager
  • Managing Fairly
  • Acting Decisively
  • Employee Dismissal
  • Making the Move Into Management

Managing Employee Performance

  • Keeping Top Performers Challenged
  • Planning an Effective Performance Appraisal
  • Creating a Plan for Performance Management
  • Detecting and Dealing with Performance Problems
  • Preparing for your Performance Apraisal
  • Underperforming Employees – Now What?
  • Managing Performance
  • Attracting and Retaining Talent




Advanced Management Techniques

  • Gauging Your Organization’s High-performing Potential
  • Managing for Cross-functionality
  • Managing Your Company’s Talent
  • Managing the Unique Needs of Experts
  • Fostering Mentoring Relationships
  • Managing Top Performers is Always Easy…Right?
  • Developing Adaptable Managers
  • Employee Engagement
  • Delivering Bad News Effectively
  • Building Upward Relationships

Leveraging Key Management Techniques

  • Effectively Directing and Delegating as a Manager
  • Managing Employee Development
  • Facing the Management Challenges of Difficult Behavior and Diverse Teams
  • Being a Fair and Caring Manager

Managing a Multigenerational Workforce

  • Maintaining a Cohesive Multigenerational Workforce
  • Managing Multigenerational Employees
  • Managing an Aging Workforce
  • Developing the Next Generation
  • Understanding the Motives of Millennials

Managing in Difficult Times

  • Being an Effective Manager When Times Are Tough
  • Managing Motivation during Organizational Change
  • How to Manage Difficult Conversations
  • Demonstrating Accountability in a Crisis Situation
  • Perseverance and Flexibility in Times of Crisis

Fostering Success through Coaching

  • Driving Change with Coaching
  • Measuring and Sustaining a Coachee’s Performance
  • The Art of Effective Coaching
  • Coaching
  • Coaching to Shift Perceptions

Achieving Success through Delegation

  • Choosing and Preparing Your Delegate
  • Getting What You Expect from Your Delegate
  • Taking Your Team to the Next Level with Delegation
  • Delegating Appropriate Tasks
  • Developing Employees through Delegation